Press 1 For Nick
Press 1 For Nick
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![NEW BOOK: The Heart of Service [Overview]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts221/v4/59/e9/57/59e95769-778a-8d4d-0206-3d202df9686c/mza_48730998283802634.jpg/160x160bb.jpg)
The Heart of Service isn’t just another business book—it’s a playbook for leaders who want AI to strengthen, not replace, human connection. Through the story of Chloe Chen, a contact center leader facing rising volumes, low morale, and vendor pressure, listeners learn how to push past the hype, listen to frontline teams, and design a customer experience that act… Play episode
![Servant Leadership and Tribal Engagement with Garry Ridge [Servant Leadership]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts116/v4/5c/ab/91/5cab91f6-1f6f-3916-163b-d0ffcfe314c1/mza_14690305338501508375.jpg/160x160bb.jpg)
![Balancing Workload and Prioritizing Tasks: Insights from a Golf Industry Professional [Golf Experience]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts116/v4/b0/11/10/b0111082-ea9b-3f2d-24b2-60583b756aaa/mza_5267630116097770600.jpg/160x160bb.jpg)
![Elevating Your Workforce: Unraveling the Employee Experience with Joey Coleman [Employee Experience]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts116/v4/0f/ac/4c/0fac4c7b-7632-3839-b996-fc85cd59a73b/mza_11670885799417585116.jpg/160x160bb.jpg)
![Mastering Video Content Creation: Tips and Strategies to Connect with Your Target Audience, with Alex Sheridan [Video Experience]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts126/v4/aa/e7/9b/aae79b93-6f34-d819-ff36-011164517ca6/mza_1394463664742533624.jpg/160x160bb.jpg)
![🍔 Crave-Worthy Burgers and Consistent Guest Experiences: The Secrets to Bobby's Burgers' Success. With Anne Pritz, CMO. [Guest Experience]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts126/v4/2e/2d/8f/2e2d8f83-6ee6-b5d4-17a8-8b896fee61b8/mza_7165862678993110528.jpg/160x160bb.jpg)
![The Power of Customer Experience: Insights from Kerry Bodine, Author and Global CX Expert [Customer Experience]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts126/v4/b5/72/f2/b572f22b-59c2-b668-9eba-9780315ce4f2/mza_15510810911724845984.jpg/160x160bb.jpg)
![Unveiling Excellence with Horst Schulze: A Journey from The Ritz-Carlton to Personal Mastery [Hospitality]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts116/v4/81/da/a6/81daa6a7-cb78-c301-ba42-688111fd3bbc/mza_13974399750035725304.jpg/160x160bb.jpg)
![Mastering the Sales Experience: Insights with Jason Cutter, CEO of Cutter Consulting Group [Sales]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts116/v4/a0/c9/55/a0c955b5-3c8d-fde0-01ee-6f6f15291d0c/mza_5744537043950063918.jpg/160x160bb.jpg)
![The Connection Between Mindset and Achievement in Business and Athletics, Jeff Dudan - CEO and Chairman of HomeFront Brands [Franchising]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts126/v4/d5/ee/6c/d5ee6cea-7698-c46a-eab8-5905a959c1b1/mza_16556762935573394741.jpg/160x160bb.jpg)
![Nurturing Success and Empathy in Business: A Conversation with Jane Grote Abell of Donatos Pizza [Heart]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts116/v4/15/cd/b0/15cdb0a7-42d5-6609-8d73-6d8734fc1dfb/mza_988367221161843814.jpg/160x160bb.jpg)
![Founding Principles and Exceptional Customer Experience at Christian Brothers Automotive [Customer Experience]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts116/v4/79/8c/4a/798c4acc-3ea1-e5b9-a4b2-88cece6bf376/mza_2099640089569986267.jpg/160x160bb.jpg)
![Mastering Customer Engagement: Insights from Marriott's Transformation Strategist, Ricardo Parodi [Customer Engagement]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts116/v4/e7/6b/05/e76b0566-84b1-29c2-db97-8f91014fb49d/mza_3532785007617929678.jpg/160x160bb.jpg)
![Mastering the Path to 1,000,000 Daily Cookies: Insights from Jason McGowan, CEO & Founder of Crumbl Cookies [Enhancing Customer Experience]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts116/v4/0c/15/1d/0c151dc2-3521-7163-311e-1d6faf50e7b0/mza_6451500782814158013.jpg/160x160bb.jpg)
![The Power of Deep Listening 👂: Transforming Leaders and Organizations, Oscar Trimboli [Listening]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts116/v4/fd/7b/70/fd7b70df-e79a-55c6-4293-9f6f5fd6155e/mza_6827934812307367680.jpg/160x160bb.jpg)
![⚡ The JOLT Effect: How High Performers Master Indecision by Matt Dixon [Sales]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts126/v4/e5/e0/bf/e5e0bf2f-201e-740d-0eca-48779d874d33/mza_12662684798368284305.jpg/160x160bb.jpg)
![🔑 Mastering Emotional and Unconscious Clue-Based Experience Design with Lou Carbone 🔓 [Customer Driven]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts116/v4/70/11/4f/70114f50-4cbc-70db-b54c-a5886cb10f3a/mza_6288555718511128317.jpg/160x160bb.jpg)
![From Homeless to Vice President: The Remarkable Journey of Sean Ilenry at Dutchie [Self-Made Success]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts116/v4/53/a9/89/53a98924-96bb-de60-e659-f98ed7b8f322/mza_3605679975412810751.jpg/160x160bb.jpg)
![The Big Chicken Journey: Exciting Growth and Memorable Experiences with Josh Halpern [Experiences]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts116/v4/2f/42/82/2f428289-3ae4-f524-83bf-0baac4673df0/mza_1347006130697492021.jpg/160x160bb.jpg)
![The Five Laws of Stratospheric Success - Bob Burg [Giving]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts126/v4/bc/57/7f/bc577f01-aa34-b39a-fb27-f32c3767ae78/mza_8778329275095486076.jpg/160x160bb.jpg)
![Embracing Fulfillment in the Future of Work: Insights from Jenn Lim, Chief Happiness Officer [Happiness]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts126/v4/3b/9b/14/3b9b14e5-4bef-3a4f-eb06-3918e7a6c434/mza_1450775023965681495.jpg/160x160bb.jpg)
![Heart-Centered Leadership: Unleashing Your Potential with Claude Silver, Chief Heart Officer at VaynerMedia [Culture]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts126/v4/0f/cf/06/0fcf069b-d500-07f1-e513-7650bd55c655/mza_2713333586575918455.jpg/160x160bb.jpg)
![Driving Innovation in the City of Las Vegas - Michael Lee Sherwood, Chief Innovation Officer [Innovation]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts126/v4/cd/ca/29/cdca29f8-376f-d016-9a45-1e5ed3dc56ff/mza_1335926417346716914.jpg/160x160bb.jpg)
![Unleashing the Power of Hospitality: Insights from Chris Olexa, CEO/Founder at Aspire2B Hospitality Group [Hospitality]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts116/v4/4c/49/7b/4c497bd7-0176-9e07-4192-d8eeeefd7113/mza_5554430135058353426.jpg/160x160bb.jpg)
![Data Doesn't Help, BUT Storytelling Does - David Hutchens, Author, CEO at The Storytelling Leader [Storytelling]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts126/v4/91/0a/45/910a4527-1156-cbb5-7025-00d6c25e99df/mza_9699754120814415940.jpg/160x160bb.jpg)
![Unlocking the Power of Difficult Conversations: Finding Confidence in Conflict with Kwame Christian - Founder and Managing Director for the American Negotiation Institute [Conflict]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts126/v4/4c/9b/3f/4c9b3f16-8e5c-4479-9b54-ecabd2f8f036/mza_5143230712085223976.jpg/160x160bb.jpg)
![Unleashing the Power of Employee Experience: Insights from Joey Coleman [Employee Experience]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts126/v4/2d/57/09/2d5709de-30a2-729c-8d19-a59778f3c115/mza_7211227985180497685.jpg/160x160bb.jpg)
![The Power of Listening: Unveiling the Impact of Frontline Leaders with Jason Lippert, CEO at LCI Industries [Listening]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts221/v4/94/bc/77/94bc7748-595a-1ee4-3942-88f5bd6e404d/mza_1390360087754749758.jpeg/160x160bb.jpg)
![Shaping the Future of Customer Service: A Conversation with Becky Ploeger, Head of Hilton Reservations and Customer Care [Contact Center]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts116/v4/02/95/f8/0295f868-8f9a-7351-0ee0-ff1d9d43b7ec/mza_9129786111347473584.jpg/160x160bb.jpg)
![Mastering the Customer Journey: Strategies for Leveraging CEC Channels, Analytics, and Technology with Kacey Tolua, Senior Director of CEC Technology, Channels, and Self-Service at Marriott International [Contact Center]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts126/v4/e9/92/3b/e9923b50-902f-b480-99f6-6ec05ec4a52a/mza_1481866375654320800.jpg/160x160bb.jpg)
![The Key to Scaling Success: Balancing People, Processes, and Tools - Lydia Clayton, AVP Contact Center Operations of Cox Automotive [Contact Center]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts126/v4/f0/55/1b/f0551b1b-8419-a0eb-4d04-45a90c49d4a4/mza_1651593223406383023.jpg/160x160bb.jpg)
![Tony Amante Schepers - Director of Operations and Customer Experience Success at Curbside Kitchen. [Customer Experience]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts116/v4/1e/c4/2d/1ec42dbb-9759-c0fc-41eb-3b004cfbcb3e/mza_16690793555775181220.jpg/160x160bb.jpg)
![Mastering the Art of Tactful and Strategic Focus in Customer Service with Christine McHugh a renowned Org Effectiveness Consultant, Coach, Board Member, and Published Author [Customer Service]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts116/v4/79/aa/11/79aa11e2-d92e-d989-25d2-2858a9274049/mza_2063056486267810270.jpg/160x160bb.jpg)
![Unleashing Customer Experience: Insights from Wayfair's GM on Analytics, Actionable Insights, and Customer Happiness [Customer Experience]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts116/v4/c0/a7/a6/c0a7a646-d350-ade4-6d9c-ef62a6df08ae/mza_15956397086655768363.jpg/160x160bb.jpg)
![Unleashing the Potential of E-Learning: Expert Insights with Marc Havercroft, President at Go1 [E-Learning]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts126/v4/46/50/90/46509062-8462-9b6f-755f-8b31e5592d21/mza_3969838983624749254.jpg/160x160bb.jpg)
![Unlocking the Power of Wonder Drug: Dr. Stephen Trzeciak Reveals the Secrets to Living Longer, Boosting Energy, and Finding Happiness through Compassion and Service [Compassion]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts126/v4/81/54/04/815404b4-8a5b-530e-b84e-10275531cd08/mza_17496244295465494067.jpg/160x160bb.jpg)
![Why Brands Need To Be more Human - Ilenia Vidili, Customer-Centricity Advisor [Customer Centricity]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts126/v4/0e/c5/4e/0ec54eb7-56bd-aeda-a883-f472824d2b29/mza_7935968352588279820.jpg/160x160bb.jpg)
![Revolutionizing Healthcare: The Power of Compassion and Patient Experience with Jennifer Carron, Patient Experience Officer at BJC Healthcare [Patient Experience]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts116/v4/38/bf/81/38bf8127-1655-a620-5090-dc87aa19236d/mza_18398624569712907985.jpg/160x160bb.jpg)
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