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![The Impact of Listening to Frontline Leaders Jason Lippert, CEO at LCI Industries [Listening]](https://is4-ssl.mzstatic.com/image/thumb/Podcasts112/v4/5a/4b/aa/5a4baab8-f145-826a-e1e5-ddf06a59cdf7/mza_12121883219563214428.jpg/160x160bb.jpg)
Jason Lippert is the CEO at LCI Industries, but he has served in many positions over the last 28 years, his first role in the company was as a management trainee. Lippert combines their strategic manufacturing capabilities with the power of its winning team culture to deliver unrivaled Customer Service, award-winning Innovation, and premium products to every cus… Play episode
![Focus on the Moments that Matter, Nancy Flowers - Vice President of Insights & Loyalty at Hagerty [Loyalty]](https://is2-ssl.mzstatic.com/image/thumb/Podcasts122/v4/c2/32/6c/c2326c46-a6fd-68fe-9a94-7a34ca609e39/mza_14763661561368046495.jpg/160x160bb.jpg)
![The Risk of Not Educating Customers. Marcus Sheridan - Author, They Ask, You Answer [Customer Obsessed]](https://is3-ssl.mzstatic.com/image/thumb/Podcasts122/v4/cf/67/d5/cf67d5f1-075c-ffb0-3a1e-af13e78c8741/mza_6779896652794827537.jpg/160x160bb.jpg)
![The WonderDrug for ALL your Needs... Dr. Stephen Trzeciak, MD, MPH [Compassion]](https://is3-ssl.mzstatic.com/image/thumb/Podcasts122/v4/23/d6/56/23d65685-5f8f-e220-8eca-a01d53891633/mza_15595544368773488133.jpg/160x160bb.jpg)
![Are You the Hero or the Guide in Sales? - Anthony Iannarino, International Speaker, Bestselling Author, Entrepreneur, and Sales Leader [Sales Experience]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts112/v4/af/a2/bc/afa2bc87-7baf-7e80-62a5-33b4f2f3ee52/mza_6058744079099366122.jpg/160x160bb.jpg)
![The Biggest Source of Digital Friction is... Roger Dooley - Author | Keynote Speaker | Podcast Host | Forbes Contributor [Customer Effort]](https://is2-ssl.mzstatic.com/image/thumb/Podcasts122/v4/84/8e/1b/848e1b43-7491-8241-3160-0e7038b57638/mza_7627515252963326826.jpg/160x160bb.jpg)
![The Secret Rule to Give your Patients Their Best Life - Jennifer Carron - Patient Experience Officer at BJC Healthcare [Patient Experience]](https://is4-ssl.mzstatic.com/image/thumb/Podcasts112/v4/f3/a7/18/f3a7182a-178f-18e1-a832-df3c2cef14b7/mza_11351884965068022831.jpg/160x160bb.jpg)
![The Five Laws of Stratospheric Success - Bob Burg [Giving]](https://is3-ssl.mzstatic.com/image/thumb/Podcasts122/v4/90/6e/65/906e65d3-8f30-bb1e-624f-0aaaa287e4c2/mza_16856104746496417419.jpg/160x160bb.jpg)
![Advice in Starting a Customer Success Program - Monica Deal - Director of Customer Experience at Lexis Nexis [Customer Success]](https://is3-ssl.mzstatic.com/image/thumb/Podcasts122/v4/ef/e2/3b/efe23b21-91de-587a-48e1-6f0e73d68e61/mza_4955238845098070739.jpg/160x160bb.jpg)
![How to Focus both Tactfully and Strategically in Customer Service - Christine McHugh - Org Effectiveness Consultant | Coach | Board Member | Published Author [Customer Service]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts122/v4/45/54/39/455439de-e133-b8b4-1082-7bae9fa6d39b/mza_11937805474945482220.jpg/160x160bb.jpg)
![How to Never Lose A Customer Again - Joey Coleman - Author, Never Lose A Customer Again [Customer Service]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts122/v4/02/9e/2c/029e2c2c-3784-f924-d072-d2d344a8e7fa/mza_9382314028825522359.jpg/160x160bb.jpg)
![Effort is the Master Switch - Alex Hutchinson, author of Endure: Mind, Body, and the Curiously Elastic Limits of Human Performance [Running Experience]](https://is5-ssl.mzstatic.com/image/thumb/Podcasts122/v4/c4/f9/9c/c4f99c76-0bca-efb4-3970-f1b2b82e18d5/mza_18055836258601370534.jpg/160x160bb.jpg)
![[Replay] How to have Uplifting Service - Ron Kaufman, New York Times Bestselling Author](https://is4-ssl.mzstatic.com/image/thumb/Podcasts116/v4/1f/61/16/1f611650-e239-a745-7592-99115c333ed2/mza_9739619942148161266.jpg/160x160bb.jpg)
![Why Should you Create a Culture of Innovation - Brandon Rhoten [Culture]](https://is5-ssl.mzstatic.com/image/thumb/Podcasts122/v4/5d/50/e2/5d50e2cf-2920-bbb8-b441-8af008c5b5ed/mza_12732440385307498372.jpg/160x160bb.jpg)
![[Replay] The Importance of CX to the Business - John DiJulius - President - The Dijulius Group [Customer Service]](https://is5-ssl.mzstatic.com/image/thumb/Podcasts112/v4/f6/ad/37/f6ad3706-eb07-c27e-9cf5-ae5945922dc0/mza_13011713895498216422.jpg/160x160bb.jpg)
![Customer Lifetime Value: The Indispensable Measurement for Marketers - Neil Hoyne - Chief Measurement Strategist at Google, Author of Converted: The Data-Driven Way to Win Customers' Hearts [Data]](https://is2-ssl.mzstatic.com/image/thumb/Podcasts122/v4/7d/54/20/7d54209a-556c-9b12-a361-b4bc884cb4ac/mza_13635863274946466227.jpg/160x160bb.jpg)
![[Replay] How to Influence People - Brian Ahearn - Chief Influence Officer at Influence PEOPLE [Buy-in]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts116/v4/be/fc/e4/befce466-4187-7575-d6d2-4a5bde9af989/mza_277512737253054063.jpg/160x160bb.jpg)
![The Pursuit Of Excellence - Ryan Hawk - Host of The Learning Leader Show [Success]](https://is5-ssl.mzstatic.com/image/thumb/Podcasts112/v4/41/a8/54/41a854f3-05c2-0254-f28f-313861f8e7b0/mza_5173492527362463876.jpg/160x160bb.jpg)
![What Does It Mean To Be Customer Obsessed - Chris Vetrano - Head of Partner & Customer Engagement | Bikes, Scooters & Transit at Lyft [Customer Engagement]](https://is5-ssl.mzstatic.com/image/thumb/Podcasts112/v4/93/fe/8f/93fe8f4b-a8d3-0f6f-4014-176ed6fd3605/mza_8351807969639369391.jpg/160x160bb.jpg)
![Once you stop listening to the customer, you can't stop innovating -Sasha Gainullin - CEO @ battleface [Customer Expectations]](https://is2-ssl.mzstatic.com/image/thumb/Podcasts112/v4/11/38/14/1138146a-261e-df47-f4ba-5673f6a037aa/mza_11505050972320682649.jpg/160x160bb.jpg)
![Jamie Eubanks - CEO at Magical Vacation Planner [Grit]](https://is5-ssl.mzstatic.com/image/thumb/Podcasts112/v4/48/17/77/48177734-da83-55e6-30d5-203009e5614f/mza_17614380716164791734.jpg/160x160bb.jpg)
![The best way to deliver information is through real-life storytelling - Kerry Bodine [Customer Experience]](https://is5-ssl.mzstatic.com/image/thumb/Podcasts126/v4/85/09/56/8509564b-fabb-690e-f900-2aa4b03ae7b2/mza_1538990843520644577.jpg/160x160bb.jpg)
![Customer-centric organizations require a mindset and behavior shift - Annette Franz [Culture]](https://is3-ssl.mzstatic.com/image/thumb/Podcasts126/v4/e9/78/c6/e978c635-7db1-6255-5981-59d3c9beec5a/mza_14980333891247108831.jpg/160x160bb.jpg)
![How AI and Humans can Co-Exist in Customer Service - Jeremy Burek [Customer Service]](https://is5-ssl.mzstatic.com/image/thumb/Podcasts112/v4/02/f8/d0/02f8d004-5c57-6c6b-3165-73130628effc/mza_10074969181882387620.jpg/160x160bb.jpg)
![[Replay] Scott McKain - Author, ICONIC and Hall of Fame Speaker [Customer Service]](https://is2-ssl.mzstatic.com/image/thumb/Podcasts122/v4/60/cf/45/60cf4568-70a5-23d2-4a7a-3e71d7a0e689/mza_3692153183206959407.jpg/160x160bb.jpg)
![The difference between I have to, and I get to - John O'Leary [Perseverance]](https://is2-ssl.mzstatic.com/image/thumb/Podcasts122/v4/56/d7/d1/56d7d194-af0a-4c93-795d-5c3bea576fbd/mza_16219923618118455281.jpg/160x160bb.jpg)
![[Replay] Real Talk with the C-Suite about CX: Anton de Wet, Ian Golding, Lewis Taylor, Jeb Dasteel [Executive Buy-In]](https://is5-ssl.mzstatic.com/image/thumb/Podcasts112/v4/90/e7/91/90e7918b-2bf9-f2ab-978a-c27355881535/mza_7214196681135173570.jpg/160x160bb.jpg)
![The difference between customer experience and customer service - Jon Picoult - [Customer Experience]](https://is3-ssl.mzstatic.com/image/thumb/Podcasts116/v4/53/7d/de/537dde44-eaee-94c9-783f-4f5264405487/mza_5752671229529428686.jpg/160x160bb.jpg)
![[Replay] Brett Frazer - Vice President of Customer Service at Sun Basket [CX Metrics]](https://is4-ssl.mzstatic.com/image/thumb/Podcasts126/v4/c3/17/42/c3174252-0c98-b53d-9fd0-d2847569405f/mza_3065110272404809154.jpg/160x160bb.jpg)
![We're Doing CX Wrong...And How To Get It Right, author Nick Zeisler [Customer Experience]](https://is3-ssl.mzstatic.com/image/thumb/Podcasts126/v4/2e/b3/1c/2eb31cf4-7adb-6d10-b545-574913c98105/mza_18238302301659669178.jpg/160x160bb.jpg)
![[Replay] Lee Jelenic - EVP, Chief Innovation Officer at United Wholesale Mortgage [Customer Experience]](https://is4-ssl.mzstatic.com/image/thumb/Podcasts126/v4/bd/12/af/bd12aff8-9ade-fb4e-adfd-dc2f15669ddf/mza_4189391135269298564.jpg/160x160bb.jpg)
![How can people in Customer Service listen with intention - Julian Treasure [Listening]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts126/v4/31/d4/5f/31d45fd0-2692-bdf9-749f-3614c7d97ac2/mza_11891014151404763217.jpg/160x160bb.jpg)
![[Replay] Kwame Christian - Founder and Managing Director for the American Negotiation Institute [Negotiation]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts126/v4/ac/b8/60/acb860a9-4714-f9c1-6ec3-01f9456cd3e4/mza_2643702620094504835.jpg/160x160bb.jpg)
![Why is it a challenge to hire and retain talent - Eryc Eyl [Contact Center]](https://is3-ssl.mzstatic.com/image/thumb/Podcasts116/v4/50/ba/f3/50baf331-9177-1c1f-aac9-b8e36395355c/mza_2596461544503673881.jpg/160x160bb.jpg)
![[Replay] Therese Steiner - Director Strategy & Operational Effectiveness at LexisNexis [Customer Journey]](https://is2-ssl.mzstatic.com/image/thumb/Podcasts126/v4/c1/f2/d5/c1f2d514-036d-d0fc-df61-17e74091a82a/mza_4071948616537903272.jpg/160x160bb.jpg)
![Tom DeWitt - Director - CXM@MSU at Michigan State University, President - CX of M - Michigan's Association of Customer Experience Professionals [Education]](https://is5-ssl.mzstatic.com/image/thumb/Podcasts126/v4/fe/ac/4a/feac4a5a-7f4c-f635-5e1f-86a75f52396b/mza_16632299320161499089.jpg/160x160bb.jpg)
![[REPLAY] Roger Dooley - Author | Keynote Speaker | Podcast Host | Forbes Contributor [Customer Effort]](https://is4-ssl.mzstatic.com/image/thumb/Podcasts116/v4/9c/62/20/9c6220b9-f6e2-618b-9f68-7a1fceebc43f/mza_13930065821122130338.jpg/160x160bb.jpg)
![[Replay] Chip Bell - Keynote Speaker and Author, Inside Your Customer's Imagination [Customer Service]](https://is2-ssl.mzstatic.com/image/thumb/Podcasts116/v4/59/d2/68/59d26856-8877-87ac-d51d-121525881e0f/mza_901466633331069713.jpg/160x160bb.jpg)
![[Replay] Chimene Ross - President and CCO at The Killer Brownie® Company [Customer Experience]](https://is3-ssl.mzstatic.com/image/thumb/Podcasts126/v4/b4/27/87/b42787f2-fb4f-9fd3-bbdb-2dfbe52f0073/mza_4255789698227433147.jpg/160x160bb.jpg)
![[Replay] Mike Jones - Senior Director - Customer Care at The Home Depot](https://is2-ssl.mzstatic.com/image/thumb/Podcasts126/v4/17/49/4a/17494a5b-0ef3-9b9d-e101-ae59fa196921/mza_7973118218417705083.jpg/160x160bb.jpg)
![[Replay] Dan Brousseau - Head of Financial Services Industry Strategy and Experience at Medallia](https://is3-ssl.mzstatic.com/image/thumb/Podcasts126/v4/a5/7b/79/a57b79bd-d48b-59b2-94a7-61ad3add84bf/mza_4456962511032584608.jpg/160x160bb.jpg)
![Evan Kristel - Tech Influencer [Remote Workforce]](https://is3-ssl.mzstatic.com/image/thumb/Podcasts116/v4/98/6d/7f/986d7f98-b029-11d2-9248-38710b8d1c7f/mza_3538024986212032202.jpg/160x160bb.jpg)
![[Replay] Antonia Hock - Global Head The Ritz-Carlton Leadership Center [Customer Experience]](https://is3-ssl.mzstatic.com/image/thumb/Podcasts116/v4/f6/d3/5d/f6d35de6-a355-e5de-f50f-5046b20b94cb/mza_1864383119026402133.jpg/160x160bb.jpg)
![Kaye Chapman - Learning & Development Manager at Comm100, CX Accelerator Community Organizer [Learning Experience]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts116/v4/9b/c1/b4/9bc1b498-f7cc-aaa4-5e62-a1e955e6d6bb/mza_1297235079570599294.jpg/160x160bb.jpg)
![Aja Varney - Director, Global Customer Engagement at Spartan Race, Inc. [Spartan Experience]](https://is2-ssl.mzstatic.com/image/thumb/Podcasts116/v4/69/83/b8/6983b8bb-4655-6d57-f472-7a9f1dc2df45/mza_1847882772409345731.jpg/160x160bb.jpg)
![The relationship between love and loyalty - Fred Reichheld [NPS]](https://is5-ssl.mzstatic.com/image/thumb/Podcasts116/v4/91/db/1b/91db1b71-320d-a33f-c397-b92de2b3cde8/mza_1940160663751196865.jpg/160x160bb.jpg)
![Jeannie Walters - Global Keynote Speaker, Trainer, and workshop leader, CEO & Chief Customer Experience Investigator at Experience Investigators [Customer Service Blue Printing]](https://is5-ssl.mzstatic.com/image/thumb/Podcasts126/v4/1f/ea/c9/1feac990-7f7e-0a9d-9354-89e22516657d/mza_4654759577689166256.jpg/160x160bb.jpg)
![The true impact of exceptional service - Nathan Foy [Client Experience]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts126/v4/62/fb/89/62fb8932-6847-5f94-fe02-f0bc49af3918/mza_18077553169775333757.jpg/160x160bb.jpg)
![Chris Voss CEO & Founder of The Black Swan Group Ltd Author of Never Split The Difference: Negotiating As If Your Life Depended On It [Negotiation]](https://is2-ssl.mzstatic.com/image/thumb/Podcasts126/v4/97/0a/f2/970af203-0ba0-11a3-6f23-ad4663c18349/mza_8828015640968181509.jpg/160x160bb.jpg)
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