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Latest Episodes
![Find Confidence in Conflict - Kwame Christian - Founder and Managing Director for the American Negotiation Institute [Conflict]](https://is3-ssl.mzstatic.com/image/thumb/Podcasts122/v4/94/12/7f/94127f96-c33f-159e-4027-3606d6ab36fa/mza_17980876209838613492.jpg/160x160bb.jpg)
Kwame Christian is the founder and CEO of the American Negotiation Institute, where he conducts training that helps make difficult conversations easier. He hosts the world’s most popular negotiation podcast, Negotiate Anything. The show has over 6 million downloads and listeners in +180 countries. His bestselling book, Finding Confidence in Conflict, has helped … Play episode
![Stop Ignoring Mental Health (Do This Instead) - Pasha Palanker - 2-time Purple Heart Recipient [Mental Health]](https://is2-ssl.mzstatic.com/image/thumb/Podcasts122/v4/0a/eb/a3/0aeba37c-b386-6220-a315-362e47f16dc8/mza_18285525112221751195.jpg/160x160bb.jpg)
![Christine Cravens - User Research Manager at Kroger [User Experience]](https://is2-ssl.mzstatic.com/image/thumb/Podcasts122/v4/61/b5/4b/61b54b2b-638d-8006-ee0b-da36334c8759/mza_13814117267529013303.jpg/160x160bb.jpg)
![The Risk of Sticking With Status Quo. Dave Cherry - Principal - Cherry Advisory [Digital Transformation]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts112/v4/d1/de/4f/d1de4fe0-bd77-77a0-5cbf-40cae0594c85/mza_339617261184918762.jpg/160x160bb.jpg)
![Develop & Train Others - Robin Ambrozy - Associate Professor of Instruction at Ohio University [Customer Service]](https://is5-ssl.mzstatic.com/image/thumb/Podcasts112/v4/f1/a8/4e/f1a84eec-23c0-0e2a-008b-43e0abe5f6d4/mza_11002955317116894893.jpg/160x160bb.jpg)
![The Importance of Mentors - Scott Jeffrey Miller - Author, Podcast Host, Keynote Speaker [Leadership Experience]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts122/v4/f0/80/b6/f080b6c9-0715-353c-0868-e3e6b70a0def/mza_17085356632953101573.jpg/160x160bb.jpg)
![What Clients Want (but won’t tell you) - Nathan Foy [Client Experience]](https://is3-ssl.mzstatic.com/image/thumb/Podcasts122/v4/ab/e0/fa/abe0fa3e-b8c4-7c7e-4fd6-a55b9f5a1ae2/mza_469784059047652340.jpg/160x160bb.jpg)
![Joe Pine - Co-Founder at Strategic Horizons LLP [Experience Economy]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts122/v4/a5/7f/d1/a57fd155-efd4-765c-8491-455caeb192c3/mza_3683992666866130948.jpg/160x160bb.jpg)
![Mark and John X. Cronin - Crazy Socks [Spreading Happiness]](https://is4-ssl.mzstatic.com/image/thumb/Podcasts112/v4/33/5b/87/335b8759-69be-ee24-8a4d-cb84b1e90e44/mza_3041603234980983371.jpg/160x160bb.jpg)
![Horst Schulze, Founding member of The Ritz-Carlton Hotel Company [Excellence]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts112/v4/0e/2d/55/0e2d55e5-06ae-75ba-7b5c-c751c3ce8149/mza_7190463926909555820.jpg/160x160bb.jpg)
![Jane Grote Abell - Executive Chairwoman of the Board & Owner at Donatos Pizza [Service]](https://is4-ssl.mzstatic.com/image/thumb/Podcasts122/v4/77/e8/27/77e8278e-7851-2bb2-025f-8e90f9878be1/mza_9686099894014343483.jpg/160x160bb.jpg)
![Homeless at 19 to an Executive at 29. Sean Ilenry, Vice President of Support at Dutchie [Self Executive]](https://is4-ssl.mzstatic.com/image/thumb/Podcasts112/v4/5e/cd/59/5ecd59b1-904e-29d6-45cc-38982834cb70/mza_16939417133016125351.jpg/160x160bb.jpg)
![Nick Webb - Author - What Customers Crave [CX Innovation]](https://is4-ssl.mzstatic.com/image/thumb/Podcasts112/v4/13/d2/1d/13d21d85-725c-cfab-3bf5-06a4b4f14a55/mza_8688829104574611926.jpg/160x160bb.jpg)
![Brad Cleveland - Author, Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results [Customer Experience]](https://is2-ssl.mzstatic.com/image/thumb/Podcasts122/v4/5c/72/fd/5c72fd05-cb6a-910d-6dbd-36b25ce07a27/mza_5851242722308700195.jpg/160x160bb.jpg)
![Dee Ann Turner - 33-year veteran at Chick-fil-A [Customer Experience]](https://is3-ssl.mzstatic.com/image/thumb/Podcasts122/v4/68/cb/16/68cb164d-3f1e-ecfc-f41b-3e302560ee96/mza_12026136033727999265.jpg/160x160bb.jpg)
![Kieron Kitson-Walters - Voice Platform Engineer at Peloton Interactive [Customer Service]](https://is3-ssl.mzstatic.com/image/thumb/Podcasts122/v4/e2/07/0e/e2070e1c-af58-fde8-a1a9-dd049393208c/mza_17433341199245483549.jpg/160x160bb.jpg)
![Laura Gassner Otting - Author of Limitless [Happiness]](https://is4-ssl.mzstatic.com/image/thumb/Podcasts122/v4/68/54/5c/68545c9d-22d5-dfb4-242d-cef4916578e2/mza_6277919989941351943.jpg/160x160bb.jpg)
![Tiffany Perkins-Munn, Head of Marketing Data & Analytics for JP Morgan Chase [Data & Analytics]](https://is2-ssl.mzstatic.com/image/thumb/Podcasts122/v4/a1/95/79/a1957957-c8ed-b471-2495-e1af0b98f9f8/mza_17919712073963689669.jpg/160x160bb.jpg)
![Data Doesn't Help, BUT Storytelling Does - David Hutchens, Author, CEO at The Storytelling Leader [Storytelling]](https://is5-ssl.mzstatic.com/image/thumb/Podcasts122/v4/39/1e/d7/391ed732-6f18-7a89-2c69-11eb63fd05fa/mza_2417806831378603189.jpg/160x160bb.jpg)
![[Replay] Why You NEED to Focus on the Guest Experience. Joe DeLoss, Founder of Hot Chicken Takeover [Meaningful Experiences]](https://is4-ssl.mzstatic.com/image/thumb/Podcasts122/v4/13/75/f4/1375f42b-2bd5-ffaa-b479-436916ec2714/mza_4388933196457874628.jpg/160x160bb.jpg)
![How to LEAD with Heart. Claude Silver, Chief Heart Officer at VaynerMedia [Culture]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts112/v4/94/98/17/94981775-0582-17e5-8bef-d71494df8df9/mza_4260322401804414888.jpg/160x160bb.jpg)
![[Replay] Ron Kaufman - New York Times Bestselling Author](https://is5-ssl.mzstatic.com/image/thumb/Podcasts122/v4/dd/4c/27/dd4c27dd-47e3-df94-eb14-98eb7db62cfa/mza_2029653542661213808.jpg/160x160bb.jpg)
![The JOLT Effect: How High Performers Overcome Indecision by Matt Dixon [Sales Experience]](https://is5-ssl.mzstatic.com/image/thumb/Podcasts112/v4/50/9c/34/509c3403-0662-89a2-81bb-a80426b03552/mza_14517681686672484998.jpg/160x160bb.jpg)
![Ian Golding - CEO and Founder - Customer Experience Consultancy [Customer Experience]](https://is3-ssl.mzstatic.com/image/thumb/Podcasts112/v4/4c/1c/0a/4c1c0af6-9fa4-aae9-b1b1-97a157881804/mza_9453475417801325516.jpg/160x160bb.jpg)
![The Journey to 1,000,000 Cookies Daily - Jason McGowan, CEO & Founder of Crumbl Cookies [Customer Experience]](https://is2-ssl.mzstatic.com/image/thumb/Podcasts112/v4/d2/e6/4d/d2e64d11-754a-3a24-8fd5-1c34121874c6/mza_17939015542179139501.jpg/160x160bb.jpg)
![[Replay] The Future Of Work. Steve Cadigan - LinkedIn's First Chief HR Officer, Future of Work Obsessed [Workquake]](https://is4-ssl.mzstatic.com/image/thumb/Podcasts122/v4/f8/b0/f4/f8b0f46e-ca90-1716-137f-4cb74979e328/mza_18401801306071735421.jpg/160x160bb.jpg)
![Why You NEED to be Hospitality Driven. Chris Olexa, CEO/Founder at Aspire2B Hospitality Group [Hospitality]](https://is3-ssl.mzstatic.com/image/thumb/Podcasts122/v4/9b/52/76/9b527662-d536-7292-3200-8efd79fa8dd8/mza_5748499308577147218.jpg/160x160bb.jpg)
![[Replay] Laura Gassner Otting - Author of Limitless [Happiness]](https://is2-ssl.mzstatic.com/image/thumb/Podcasts112/v4/f8/04/1e/f8041eb1-f0de-5b7b-8128-83824704cb84/mza_6930145620164350116.jpg/160x160bb.jpg)
![What's at stake if you don't focus on CX? Elizabeth Dixon, Strategy, Innovation, Virtual & Live Speaking; Chick-fil-A Inc. [Customer Experience]](https://is4-ssl.mzstatic.com/image/thumb/Podcasts122/v4/12/2f/18/122f18fd-c5e7-293b-8c4f-60eeb0d89596/mza_3162251032403931118.jpg/160x160bb.jpg)
![[Replay] Ryo Zsun - The Culture Mystro at Zappos [Zappos Experience]](https://is5-ssl.mzstatic.com/image/thumb/Podcasts122/v4/14/02/99/140299ea-30e0-7caf-c953-342815a09706/mza_647303931750332539.jpg/160x160bb.jpg)
![[Replay] Culture Is Built On What You Practice, Promote and Permit. Tim Kight - CEO, Focus 3 // Speaker, Writer, Coach [Culture]](https://is5-ssl.mzstatic.com/image/thumb/Podcasts112/v4/17/15/88/17158823-9df4-653e-f8df-740950df1cc6/mza_11330053608207524941.jpg/160x160bb.jpg)
![Use Data to Personalize the Customer Experience, Brian Kaufman, Director of Customer Experience at Bespoke Post [Subscription Experience]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts122/v4/95/01/a0/9501a0d9-b114-1d3e-5225-249c0dca7fc3/mza_4627507239878128817.jpg/160x160bb.jpg)
![Eric Farber - Author, The Case for Culture [Culture]](https://is2-ssl.mzstatic.com/image/thumb/Podcasts122/v4/d9/3a/b8/d93ab837-fd80-cbc7-d0e1-a653c2967b84/mza_10459441397193206662.jpg/160x160bb.jpg)
![Why Brands Need To Be more Human - Ilenia Vidili, Customer-Centricity Advisor [Customer Centricity]](https://is4-ssl.mzstatic.com/image/thumb/Podcasts122/v4/95/39/4f/95394f6f-9c71-af59-5c2d-bfe69eb31ffd/mza_1155362056380876278.jpg/160x160bb.jpg)
![[Replay] Kindra Hall - Chief Storytelling Officer at SUCCESS Magazine, Keynote Speaker, and WSJ Bestselling Author of Stories That Stick [Stories That Stick]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts122/v4/9f/75/61/9f75613a-3e24-3e95-e37c-479db48dbb00/mza_10239882668165240599.jpg/160x160bb.jpg)
![Brian Solis - Global Innovation Evangelist at Salesforce [Marketing]](https://is3-ssl.mzstatic.com/image/thumb/Podcasts122/v4/bf/db/31/bfdb31fa-7309-7400-98a2-3fd3a8c918fb/mza_1195993562710580366.jpg/160x160bb.jpg)
![Name, Image, and Likeness at The Ohio State University by Gene Smith, Senior Vice President and Athletic Director for The Ohio State University [Athlete Experience]](https://is5-ssl.mzstatic.com/image/thumb/Podcasts112/v4/f4/a7/32/f4a7321f-8c52-483e-ae26-bcf870c9afd6/mza_5698634183283161813.jpg/160x160bb.jpg)
![J.J. Peterson - StoryBrand Chief of Teaching and Facilitation at StoryBrand and Co-Author of the Book, Marketing Made Simple [Marketing]](https://is2-ssl.mzstatic.com/image/thumb/Podcasts112/v4/da/70/81/da7081c8-4f30-2c25-5087-d49ca568250a/mza_5406675274503405430.jpg/160x160bb.jpg)
![The Impact of Listening to Frontline Leaders Jason Lippert, CEO at LCI Industries [Listening]](https://is4-ssl.mzstatic.com/image/thumb/Podcasts112/v4/5a/4b/aa/5a4baab8-f145-826a-e1e5-ddf06a59cdf7/mza_12121883219563214428.jpg/160x160bb.jpg)
![Focus on the Moments that Matter, Nancy Flowers - Vice President of Insights & Loyalty at Hagerty [Loyalty]](https://is2-ssl.mzstatic.com/image/thumb/Podcasts122/v4/c2/32/6c/c2326c46-a6fd-68fe-9a94-7a34ca609e39/mza_14763661561368046495.jpg/160x160bb.jpg)
![The Risk of Not Educating Customers. Marcus Sheridan - Author, They Ask, You Answer [Customer Obsessed]](https://is3-ssl.mzstatic.com/image/thumb/Podcasts122/v4/cf/67/d5/cf67d5f1-075c-ffb0-3a1e-af13e78c8741/mza_6779896652794827537.jpg/160x160bb.jpg)
![The WonderDrug for ALL your Needs... Dr. Stephen Trzeciak, MD, MPH [Compassion]](https://is3-ssl.mzstatic.com/image/thumb/Podcasts122/v4/23/d6/56/23d65685-5f8f-e220-8eca-a01d53891633/mza_15595544368773488133.jpg/160x160bb.jpg)
![Are You the Hero or the Guide in Sales? - Anthony Iannarino, International Speaker, Bestselling Author, Entrepreneur, and Sales Leader [Sales Experience]](https://is1-ssl.mzstatic.com/image/thumb/Podcasts112/v4/af/a2/bc/afa2bc87-7baf-7e80-62a5-33b4f2f3ee52/mza_6058744079099366122.jpg/160x160bb.jpg)
![The Biggest Source of Digital Friction is... Roger Dooley - Author | Keynote Speaker | Podcast Host | Forbes Contributor [Customer Effort]](https://is4-ssl.mzstatic.com/image/thumb/Podcasts112/v4/41/cb/16/41cb16e9-a7f4-55d5-5cbb-7eb5dcdbcee4/mza_5959962909056996921.jpg/160x160bb.jpg)
![The Secret Rule to Give your Patients Their Best Life - Jennifer Carron - Patient Experience Officer at BJC Healthcare [Patient Experience]](https://is4-ssl.mzstatic.com/image/thumb/Podcasts112/v4/f3/a7/18/f3a7182a-178f-18e1-a832-df3c2cef14b7/mza_11351884965068022831.jpg/160x160bb.jpg)
![The Five Laws of Stratospheric Success - Bob Burg [Giving]](https://is3-ssl.mzstatic.com/image/thumb/Podcasts122/v4/90/6e/65/906e65d3-8f30-bb1e-624f-0aaaa287e4c2/mza_16856104746496417419.jpg/160x160bb.jpg)
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