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Unleashing the Power of Hospitality: Insights from Chris Olexa, CEO/Founder at Aspire2B Hospitality Group [Hospitality]

7/10/2023 • 37 min

Introduction: In this episode, we have the pleasure of speaking with Chris Olexa, the CEO/Founder of Aspire2B Hospitality Group. Chris is an esteemed figure in the hospitality industry, and in this conversation, he shares his valuable insights and experiences that have shaped his journey towards being hospitality-driven. Join us as we explore the importance of hospitality and its impact on achieving excellence and success. Key Discussion Points: The Genesis of a Hospitality Career: Chris takes us back to his beginnings in the hospitality industry, discussing the path that led him to where he is today. He shares the experiences and inspirations that ignited his passion for hospitality, laying the foundation for his successful career. The First Project: Reflecting on his journey, Chris recounts his first major project in the hospitality industry. He shares the challenges, triumphs, and lessons learned from this formative experience, which set the stage for his future endeavors. The Drive for Hospitality: Chris discusses what drives him to prioritize hospitality in his business ventures. He delves into the core values and principles that underpin his approach, highlighting the importance of creating exceptional guest experiences and fostering a customer-centric culture. Striving for "Best in Class": For Chris, achieving "best in class" is more than just a phrase—it is a philosophy. He defines what "best in class" means to him, emphasizing the pursuit of excellence in all aspects of the hospitality industry, from service quality to operational efficiency. Guest-Centric Focus: Chris firmly believes in placing guests at the center of everything his company does. He shares strategies, anecdotes, and practices that illustrate how this guest-centric approach drives decision-making and shapes the overall guest experience. Hiring and Retaining Talent: Drawing upon his experience, Chris provides insights into the hiring and talent retention processes within the hospitality industry. He discusses effective strategies for identifying and attracting top talent, as well as fostering a culture that encourages employee growth and satisfaction. Measuring Success in Hospitality: In the realm of hospitality, success can be measured in various ways. Chris reveals the key metrics and indicators he uses to gauge success within his organization. He discusses the importance of guest feedback, employee satisfaction, and financial performance in evaluating the overall success of a hospitality business. Conclusion: Join us as we gain valuable insights from Chris Olexa, CEO/Founder of Aspire2B Hospitality Group, on the significance of embracing a hospitality-driven approach. Through personal anecdotes and industry expertise, Chris emphasizes the importance of guest satisfaction, cultivating a customer-centric culture, and fostering excellence in every aspect of the hospitality experience. Tune in to discover the secrets behind achieving remarkable success in the world of hospitality. ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 For Nick on YouTube Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A Coffee BOOK RECOMMENDATIONS: Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY: VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

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