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Driving Innovation in the City of Las Vegas - Michael Lee Sherwood, Chief Innovation Officer [Innovation]

7/12/2023 • 20 min

Introduction: In this episode, we have the privilege of speaking with Michael Lee Sherwood, an influential figure in driving technological innovation within the City of Las Vegas. As the former Chief Information Officer (CIO) of the city, Michael shares valuable insights and case studies highlighting the impact of technological implementations in enhancing efficiencies, improving customer experiences, and boosting productivity. Key Discussion Points: Leveraging Technology for City Advancement:Michael reveals a compelling case study showcasing how technology was utilized to bring about significant improvements within the City of Las Vegas. He delves into specific examples where technology was implemented to enhance efficiencies, elevate customer experiences, and increase productivity. Overcoming Unique Challenges in the Government Sector:Implementing innovation and transformation within the government sector presents unique challenges. Michael discusses the key obstacles he encountered during his tenure and shares how he successfully managed to overcome them. His insights shed light on the strategies and approaches that can be adopted to drive innovation effectively in governmental organizations. Prioritizing Technologies for Citizen Benefit:With an abundance of technologies and data-driven approaches available, Michael provides valuable insights on how he prioritized them to make decisions that ultimately benefitted the citizens of Las Vegas. He unveils the criteria and frameworks he employed to ensure the highest impact and discusses the strategies behind his decision-making process. Data-Driven Decision-Making:Michael emphasizes the power of data-driven decision-making and shares an example of a project where he effectively harnessed data to make impactful decisions in the city's operations or services. The discussion delves into the story behind this project and highlights the positive outcomes resulting from leveraging data insights. Essential Factors for Meaningful Innovation:Drawing upon his extensive experience, Michael shares the essential factors necessary for achieving valuable and meaningful innovation within an organization. He discusses the strategies, principles, and organizational culture that can effectively drive innovation forward, fostering a culture of continuous improvement and creativity. Conclusion:In this insightful episode, Michael Lee Sherwood offers a wealth of knowledge and experience in driving technological innovation within the City of Las Vegas. Listeners gain valuable insights into leveraging technology for city advancement, overcoming challenges in the government sector, prioritizing technologies for citizen benefit, harnessing the power of data-driven decision-making, and fostering meaningful innovation within organizations. Join us as we delve into the exciting world of technological transformation with Michael Lee Sherwood. ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 For Nick on YouTube Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A Coffee BOOK RECOMMENDATIONS: Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY: VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ --- Send in a voice message: https://podcasters.spotify.

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