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Unlocking the Power of Difficult Conversations: Finding Confidence in Conflict with Kwame Christian - Founder and Managing Director for the American Negotiation Institute [Conflict]

7/5/2023 • 29 min

In this episode, we dive into Kwame Christian's insightful book, "Finding Confidence in Conflict," as he shares valuable insights on various aspects of navigating difficult conversations. Kwame discusses the following key points: Compassionate curiosity: Kwame explores the concept of compassionate curiosity and its significance in engaging with others during conflict. Learn how adopting this mindset can transform challenging conversations into opportunities for growth and understanding. The avoidance of difficult conversations: Discover the common reasons why people tend to shy away from difficult conversations. Kwame sheds light on the underlying fears and concerns that hinder open and productive communication, and provides strategies for overcoming these obstacles. Conflict as an opportunity: Kwame emphasizes the transformative power of conflict, highlighting how it can lead to positive outcomes when approached with the right mindset and skills. Explore ways to reframe conflict as a catalyst for personal and professional development. Embracing failure as a path to success: Kwame shares his personal journey and reveals how embracing the license to fail played a pivotal role in his achievements. Discover why shifting our perspective on failure can empower us to take risks, learn from setbacks, and ultimately achieve greater success. Tune in to this episode to gain practical insights from Kwame Christian's expertise and learn how to find confidence in navigating challenging conversations. ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedIn LISTENER SUPPORTPurchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A Coffee BOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

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