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Data Doesn't Help, BUT Storytelling Does - David Hutchens, Author, CEO at The Storytelling Leader [Storytelling]

7/5/2023 • 40 min

David Hutchens, Author, CEO at The Storytelling Leader [Storytelling] How did you get into storytelling?How does storytelling help ideas move through the organization?Why do people get fearful of storytelling?How does Storytelling create an emotional connection?What are the stories we should bring to the CX and EX? Outlearning the wolvesWhat book or person in customer service or experience has influenced you the most in the past year?If you could leave a note to all customer service professionals, what would you say?How did you get into storytelling?How does storytelling help ideas move through the organization?Why do people get fearful of storytelling?How does Storytelling create an emotional connection? ABOUT NICK GLIMSDAHLSubscribe to my weekly newsletterFind me on TwitterFind me on LinkedIn LISTENER SUPPORTPurchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A Coffee BOOK RECOMMENDATIONS:Learn about all the guests book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

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