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The Power of Listening: Unveiling the Impact of Frontline Leaders with Jason Lippert, CEO at LCI Industries [Listening]

6/26/2023 • 36 min

Jason Lippert, the CEO at LCI Industries, a company where he has held various roles for the past 28 years, starting as a management trainee. Lippert's leadership combines strategic manufacturing capabilities with a winning team culture, enabling LCI Industries to deliver unparalleled customer service, award-winning innovation, and premium products to every customer they serve. Get ready to discover a different side of Jason Lippert as we kick off the episode with a question that reveals a surprising aspect about him (0:46.190 - 2:11.513). For those unfamiliar with LCI Industries, we provide a concise introduction to the company and its scope (2:21.439 - 3:11.066). Looking for some hidden gem vacation spots? Stay tuned as Lippert shares his personal recommendations (3:35.498 - 4:41.637). Delving deeper, we explore Lippert's purpose at LCI Industries and gain insights into the driving force behind his leadership (4:50.321 - 7:32.852). Discover why Lippert believes in treating employees like family members and how this value drives the company's success (8:24.961 - 8:57.219). Prepare to be inspired as we uncover the transformational journey of LCI Industries' company culture, which led to a remarkable decrease in turnover (200% from 2011 to 31% in 2021). Lippert shares key changes that made this possible, including the importance of valuing and listening to frontline employees and holding the organization accountable (9:20.918 - 14:01.992). We shine a spotlight on Lippert's commitment to weekly listening sessions with frontline leaders and explore the significance of active listening in creating a thriving work environment (15:32.999 - 18:59.630). Lippert reveals why integrating care into the company's culture was crucial and shares anecdotes that illustrate how they redefined leadership (20:34.487 - 22:58.407), even involving throwing tape measures and welding rods. Discover why LCI Industries considers social responsibility a top leadership objective and learn how they make a positive impact on society by focusing on philanthropy (23:44.312 - 27:19.981). In the final segment, Lippert emphasizes the importance of focusing less on numbers and more on the hearts and minds of employees (28:18.505 - 28:44.848). Join us as we unravel the captivating journey of Jason Lippert and gain valuable insights into building a thriving company culture that empowers employees and drives extraordinary results. ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A Coffee BOOK RECOMMENDATIONS: Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/press1fornick/message

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