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Unleashing the Potential of E-Learning: Expert Insights with Marc Havercroft, President at Go1 [E-Learning]

5/29/2023 • 34 min

How to Solve Problems with E-Learning - Marc Havercroft, President at Go1 [E-Learning] Their purpose (and passion) is to rekindle people’s love for learning, reigniting their childlike insatiability for new knowledge and experiences. They make learning simple, accessible, convenient, and comprehensive. Our platform consolidates all the types, topics, and formats of learning material available, making it easy to access and intuitive to use. They are the World’s Most Popular Corporate E-Learning Solution. Brian Kaufman is the Director of Customer Experience at Bespoke Post, where he’s helped scale the team from 3 agents in 2017 (he was one of them!) to nearly 60 agents today. Bespoke Post was recently named Best in Class Contact Center at the 2021 CCW Excellence Awards, and Newsweek listed Bespoke Post among the top Subscription Box customer experience companies for 2020 and 2021. Prior to joining Bespoke Post, Brian spent more than 5 years as a television sports anchor/reporter in various news markets across the country. Congrats on your new role. Give my listeners a recap of GO1 and your new role.Take me through the first week at GO1. What was your goal? Interface: what do you deliver and the customer experienceHave you talked to your clients?What questions are you asking the employees and customers?Why should a company culture reflect its purpose and drive?Why should learning be a lifelong process?How does Go1 use intelligence to offer user recommendations based on users’ preferences? ABOUT NICK GLIMSDAHLSubscribe to my weekly newsletterFind me on TwitterFind me on LinkedIn LISTENER SUPPORTPurchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A Coffee BOOK RECOMMENDATIONS:Learn about all the guests book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

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