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Unleashing the Power of Employee Experience: Insights from Joey Coleman [Employee Experience]

6/28/2023 • 37 min

In this episode, we dive deep into the world of employee experience with renowned customer experience expert, Joey. We explore why Joey shifted his focus from customer experience to employee experience in his book and how his perspective on customer experience has evolved through this lens. Joey provides an overview of the eight phases of the employee experience outlined in his book, comparing them to the eight phases of the customer experience. Discover how these phases intertwine and influence each other. We discuss the common challenges businesses face when guiding employees through different phases of the employee experience. Joey sheds light on specific areas where organizations tend to struggle more than others. Joey's research uncovered six standout tools employers can use to enhance the employee journey. Join us as we explore these tools and understand how they contribute to creating a positive experience for employees. Gain insights into how specific tools align better with different phases of the employee experience. Joey shares real-life examples of organizations effectively leveraging these tools to maximize their impact. Is personalized communication more crucial than the specific tools used? We discuss the role of communication and interaction in the employee experience and how organizations can strike the right balance. Joey's framework, 'The First 100 Days,' takes center stage as we delve into the key factors employers should focus on during this critical period. Learn how to set the stage for a positive employee experience from day one. Uncover common challenges and mistakes organizations face during the first 100 days of an employee's journey. Joey provides actionable strategies to help overcome these obstacles and establish the right tone from the start. Prepare to be inspired as Joey shares unique and unconventional employee benefits and perks that organizations have implemented to enhance the overall employee experience. We wrap up the episode by exploring the delicate balance organizations must strike between their desire for employee engagement and employees' expectations for care. Joey provides valuable insights on navigating this balance effectively. Tune in to this episode for a masterclass on employee experience and discover the secrets to unlocking the full potential of your organization's workforce. ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A Coffee BOOK RECOMMENDATIONS: Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/press1fornick/message

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