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From Homeless to Vice President: The Remarkable Journey of Sean Ilenry at Dutchie [Self-Made Success]

7/31/2023 • 32 min

In this inspiring episode, we sit down with Sean Ilenry, Vice President of Support at Dutchie, and delve into his incredible journey from homelessness at 19 to becoming a successful executive at 29. As a true self-made success story, Sean shares valuable insights and wisdom on career happiness, maximizing potential, and the profound role of customer service in the modern business landscape. Key Discussion Points: Unveiling the Current Mission: Sean opens up about his current mission and the driving force behind his relentless pursuit of excellence. Decoding Career Happiness: What does career happiness mean to Sean, and how can individuals find fulfillment in their professional lives? Maximizing Potential: Sean shares actionable tips and strategies for unlocking and harnessing one's full potential. The Power of Resilience: Discover how resilience plays a pivotal role in overcoming challenges and reaching new heights in both personal and professional spheres. Customer Service's Crucial Role: Sean sheds light on the significance of exceptional customer service and how it impacts business success and customer loyalty. CX: The Frappuccino Analogy: Sean creatively compares customer experience (CX) to a cup of frappuccino, illustrating the essential ingredients for an unforgettable CX journey. Influential Figures in Customer Service: Learn about the book or person in the customer service or experience field that has had the most profound impact on Sean's outlook in the past year. Leaving a Note to Customer Service Professionals: Sean delivers a heartfelt and empowering message to all customer service professionals, leaving them with inspiration and encouragement. Join us for this engaging episode as Sean Ilenry's remarkable story and invaluable expertise shed light on the path to career happiness and the art of creating unforgettable customer experiences. Whether you're aspiring to climb the corporate ladder or seeking to enhance your customer service skills, this conversation will leave you motivated and ready to take on new challenges. Tune in now for an episode filled with practical insights and inspiration! ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A Coffee BOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY: VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

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