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Navigating Uncertainty in Hospitality: Insights from Leadership Coach Matt Rolfe
In this episode, hospitality leadership coach Matt Rolfe discusses the challenges faced by the industry, particularly surrounding the alignment of strategy and execution. He emphasizes the importance of co-creating strategies with operational teams and understanding guest experience to optimize average checks. Addressing the role of culture, resilience, and the need for clear, guest-focused strategies, Rolfe provides actionable insights for restaurant operators to navigate turbulent times and achieve sustainable success. 00:00 Introduction and Meet Matt Rolfe 00:05 Matt's Background and Approach to Leadership 00:21 Creating and Executing Strategies 02:02 The Importance of Culture in Strategy 03:07 Facing Uncertainty and Building Resilience 05:05 Focusing on Guest Experience 06:21 Tailoring Service to Different Guest Types 07:06 Getting in Touch with Matt Rolfe 07:33 Conclusion and Final Thoughts
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