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Unlocking Hidden Revenue in Restaurants: A Conversation with Geoffrey Toffetti of FPG
In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian welcomes Geoffrey Toffetti, CEO of Frontline Performance Group (FPG), to discuss how restaurateurs can unlock hidden revenue, improve staff performance, and elevate guest experience without additional advertising costs. Geoffrey shares insights from his extensive career in hospitality and corporate consulting, detailing FPG's innovative solutions that utilize real-time analytics and AI-powered training. The conversation highlights the importance of systemized training for frontline employees, focusing on maximizing revenue through service-based sales techniques. Listeners will gain valuable knowledge on making meaningful investments in staff to drive up to 10% revenue growth, improve tips, and enhance overall restaurant performance. The episode also covers the practical steps for implementing and measuring success in these initiatives. 00:00 Frontline Performance Group 01:26 Introduction and Welcome 01:59 Guest Introduction: Geoffrey Toffetti 02:08 Geoffrey Toffetti's Career Journey 03:18 Current Role at Frontline Performance Group 03:47 Focus on Hospitality and Restaurant Industry 05:21 Identifying and Solving Industry Problems 10:44 Service-Based Sales Philosophy 14:29 Training and Technology Integration 20:27 Measuring Success and Analytics 24:56 Engaging Different Demographics 27:46 Results and Success Stories 29:34 How to Engage with Frontline Performance Group 32:39 Conclusion and Final Thoughts
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