The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions
Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions
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Turning One-Time Visits Into Loyalty: Guestologie’s Ryan
00:00 Introduction to Ryan Volberg and His Journey 02:48 The Evolution of Restaurant Technology 05:49 The Concept of Daily Pay for Hospitality Workers 08:25 Introducing Guestology: A New Approach to Guest Engagement 11:05 Understanding Guest Loyalty and Retention 14:06 The Mechanics of Guest Recognition and Personalization 21:18 Crafting Personalized Guest Experiences 23:07 The Power of Machine Learning in Hospitality 24:24 Understanding the SAPS Model for Guest Loyalty 26:58 The Cost of Loyalty: Status vs. Discounts 29:42 Attribution and Proving Value in Guest Engagement 30:18 Engaging Occasional Guests: Strategies for Retention 36:43 Building Lasting Relationships with Guests
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