The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

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How a Chick-fil-A Operator Uses AI to Lead — Jon Harmeling

10/5/2026 • 42 min

The conversation covers John's journey from the military to Chick-fil-A, the distinction between leadership and management, and the shift to significance with the use of AI in business operations. It also explores the impact of AI on employee recognition and the power of AI in enhancing business operations and significance. The conversation covers the importance… Play episode

The Recommendation Economy Comes to Restaurants — Pat Venn, PRIMA
Why Storytelling Saved San Pedro Fish Market — Michael Ungaro
Restaurant Marketing You Can Track — Brett Linkletter, Dishio
US Foods’ Menu IQ: Snap a Recipe, See Your Food Cost — James Jones
California Pizza Kitchen Scaled on Culture — Rick Rosenfield
Surcheros: The Tex-Mex Franchise Winning in Towns Everyone Else Skips
Don’t Mess With Breakfast: Inside The Big Biscuit — Chad Offerdahl
Restaurant Cooking Oil, Reinvented: RTI’s Alissa Partee
Cracking Eggs in the Drive-Thru: Farmer Boys’ John Lucas
RTG Insights – AI-Powered Forecasting: Cutting Food Waste Before It Starts
The $30,000 Refund Nobody Caught: MachineQ’s Tom Woodbury
Restaurant Scheduling, Fixed: How Shiftwerx Cuts the Chaos
Turning One-Time Visits Into Loyalty: Guestologie’s Ryan
How AI Is Transforming Drive-Thru Performance — Eric Lam
Five Rules of Leadership in Grocery Retail — Steve Black
Superfood Bowls at Scale — Jeff Finster
IoT in Food Service: Connected Restaurant Ops — Jay Fiske
Restaurant Oil Management, Rethought — Chris Hellmann
How Dog Haus Redefined the Franchise Model — Michael Montagano
Teriyaki Madness on Restaurant Tech — Aunna Macias
The Phone Is Costing You Thousands: AI Voice — Christian Wiens
How Handel’s Ice Cream Stays Fresh — Jennifer Schuler
Barry’s Bagels on Lean Franchise Growth
Menu Engineering: Data-Driven Design That Lifts Margins
Timber Pizza: From Food Truck to Franchise — Chris Brady
Employee Benefits in Restaurants — Sven Jensen
Catering: The Untapped Revenue Channel for Restaurants
Revolutionizing Restaurant Orders with AI: Reducing Abandoned Carts
The Power of Digital Signage in Modern Business
Community and Custard: The Rita's Expansion
How Detroit-Style Pizza Grew from a Trailer to 25 Locations in Just Seven …
Navigating the $150 Billion Delivery Market with Loop AI
Revolutionizing Restaurant Costs with AI Solutions
Unlocking Customer Insights in Restaurants
Innovating Mexican Cuisine: Costa Vida's Journey
Navigating Tech Debt in the Restaurant Industry
The Future of Authentic Marketing in Restaurants
Revolutionizing Retail: Linga's Unified Platform
The Future of Restaurant Technology: Insights from Livelytics
Top 10 Restaurant Technology Episodes of 2025: Insights and Innovations
"From Legacy to Innovation: The Pizza Inn Story"
Harnessing Technology and Marketing for Explosive Growth: The Hothead Burr…
Building a Coffee Empire: The Success Story of Mokas Coffee and Eatery
Scaling Success in the Restaurant Franchise World with Paul Tran
Unlocking Hidden Revenue in Restaurants: A Conversation with Geoffrey Toff…
Innovations and Growth Strategy in Fast Casual: Featuring Jason Morgan of …
Revolutionizing Digital Signage with Eli Chmouni of Neon
Building Restaurant Empires with Scott Taylor: From Law School Dropout to …
Transforming Restaurant Operations with Smart Energy Management: Insights …

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