The Ecommerce Toolbox: Expert Perspectives
Ecommerce Experts, Noibu
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Navigating the non-linear appliance customer journey with Trail Appliances
Josh Johnston, Senior Director of Online Experiences at Trail Appliances, discusses the evolution of digital strategy in the high-stakes appliance market. He shares insights on how to align a luxury showroom experience with a digital-first approach while tackling the unique hurdles of a non-linear customer funnel. From managing complex promotions to preparing for an AI driven future, this episode explores the foundations of a modern ecommerce operation.
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