The Ecommerce Toolbox: Expert Perspectives
Ecommerce Experts, Noibu
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AI is exposing the operational gaps retailers have ignored for years
Kailin Noivo sits down with Mena Wouters, a seasoned ecommerce operator and growth leader with experience across enterprise retailers and global brands, to unpack why foundational ecommerce health matters more than cutting-edge tools. Drawing on 15+ years of experience owning digital merchandising, operations, and commercial performance across DTC, marketplaces, and retailer.com environments, Mena explains that inventory accuracy, content quality, pricing alignment, and cross-functional ownership are what determine whether AI becomes a growth lever or a chaos multiplier.
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