The Ecommerce Toolbox: Expert Perspectives
Ecommerce Experts, Noibu
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From marketing to $200K savings: how Laura Turner transformed CX in 2 years at S&S Activewear
Building a high-impact customer experience function isn’t about surveys and scorecards, it’s about transforming how an entire organization thinks about customers, employees, and measurable business outcomes. In this episode, Laura Turner, Head of Customer Experience at S&S Activewear, unpacks the blueprint for launching and scaling a CX function that drives real financial impact.
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