Telecom Reseller / Technology Reseller News
Telecom Reseller
Podcast
Episodes
Listen, download, subscribe
EMAK Telecom Positions Voice at the Center of the AI Future, Podcast
At ITEXPO / MSP EXPO in Fort Lauderdale, Doug Green, Publisher of Technology Reseller News, spoke with Corey Moullas, Founder & CTO of EMAK Telecom, about a bold thesis: in the age of generative AI, voice will not be a side channel—it will be central to how businesses communicate and brand. EMAK Telecom, a VoIP and UCaaS provider founded a decade ago, built its own platform from the ground up with a focus on improving internal workflows and elevating the caller experience. Moullas emphasized that for EMAK, voice has always been about more than dial tone. “What can we do to make the caller experience amazing?” he said, describing a decade-long commitment to refining how customers interact with businesses through voice channels. Now, with the rise of generative AI and voice-to-voice agents, EMAK is integrating advanced AI capabilities directly into its telecom stack. While much of the industry conversation around AI centers on chat interfaces and automation dashboards, Moullas argues that the real transformation will occur in human conversation. “Voice is a very comfortable channel for a lot of people,” he noted. “Humans have a voice. We use it to communicate. It’s not going away.” AI-powered voice agents, when implemented responsibly, can dramatically accelerate problem resolution, enrich brand presence, and create more natural customer interactions. Importantly, Moullas acknowledges the industry’s legacy frustrations with earlier voice recognition systems. The difference today, he says, is the maturity of AI models capable of delivering empathetic, context-aware responses. “With the new technologies rolling out today, it’s actually extraordinary,” he explained. At the same time, he stressed the responsibility that comes with such power. “We have to be very responsible about how we use these tools… they can be used for good or used for evil.” EMAK’s internal philosophy—“do the right thing”—guides product decisions and long-term vision. As AI becomes embedded in enterprise communications, EMAK’s strategy positions voice not as an afterthought but as the primary interface between humans and technology. In Moullas’ view, when AI enables voice interactions that feel seamless and human, businesses will discover new ways to differentiate, connect, and deliver value. Visit https://emak.tech/
Telecom Reseller / Technology Reseller News RSS Feed
