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Thiel Talent Strategy’s Julie Thiel on HR Risk, Compliance, and Supporting MSP Growth, Podcast
In a podcast recorded at ITEXPO / MSP EXPO, Doug Green, Publisher of Technology Reseller News, spoke with Julie Thiel, Founder of Thiel Talent Strategy, about the growing complexity of human resources, compliance, and people management for MSPs and technology-driven businesses. The conversation highlighted why HR has become a critical—yet often underestimated—risk area as service providers scale. Thiel pointed to employee classification as one of the most common and costly mistakes business owners make. “The one decision people keep getting wrong is employee status,” she explained, referring to missteps around contractor versus employee classification and exempt versus non-exempt roles. With employment laws varying widely across states and even municipalities, she noted that well-intentioned decisions can quietly create compliance exposure over time, especially for MSPs operating in multi-state or hybrid work environments. The discussion also covered additional HR pain points, including background checks, hiring practices, and increasingly complex time-off policies driven by local regulations. Thiel emphasized that many owners underestimate how quickly these issues compound as headcount grows. “You can’t Google your way into good judgment when it comes to people,” she said, underscoring the limits of ad hoc approaches to HR in a fast-changing legal landscape. Thiel concluded by encouraging MSP owners to view HR as a strategic partnership rather than a necessary burden. By working with experienced advisors, MSPs can reduce risk, protect their teams, and free leadership to focus on growth. Her core message to MSPs at the event was clear: you don’t have to carry the weight of people issues alone. Visit https://thieltalentstrategy.com/
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