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Deep Purpose

Harvard Business School Prof. Ranjay Gulati

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Saving BlackBerry: CEO John Chen Explains How to Make the Hard Calls

John Chen was hired to save an iconic smartphone company that ran out of juice. BlackBerry had gone from being a corporate world must-have to a global has-been. Chen says the key to turning Blackberry around was being prepared to make hard calls, even in midst of uncertainty. He says that, in business, the journey can be more important than the destination.

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