Ecommerce Coffee Break – The Ecom Marketing & Sales Podcast
Claus Lauter
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How To Turn Your Amazon And DTC Returns Into A Revenue Recovery Channel — JD Sass | Why Returns Kill Profit, How To Recover Revenue From New Returns, Why Data From Returns Improves Production, How To Scale Faster With Smarter Returns (#476)
In this episode, we dive into the world of e-commerce returns and how to stop treating them as a total loss. JD Sass, the founder and CEO of Axiom Return Solutions, explains how brands can recover lost money and see what is really happening with their products. He shares how his team inspects and grades items to find inventory that is still brand new. You will learn how to spot fraud, improve your packaging, and use data to make better business choices. He also reveals how to turn a bad customer experience into a win for your brand. Topics discussed in this episode: How brands turn returns into a revenue recovery channel.What really happens to products after a customer return.Why half of unsellable returns are actually brand new.How to identify and fight fraudulent Amazon returns.What data can be used to improve product manufacturing.Why proper packaging seals prevent used item resales.How to use secondary channels like eBay for recovery.What role automated grading plays in scaling operations.Why manifested disposal protects your brand reputation.How to recover revenue through Amazon reimbursement claims.Links & Resources Website: https://axiomreturnsolutions.com/ LinkedIn: https://www.linkedin.com/in/jd-sass-427961135/ Get access to more free resources by visiting the show notes at https://tinyurl.com/5n6rwzhm I'd love your feedback. Tap the the link to send me a text. ______________________________________________________ LOVE THE SHOW? HERE ARE THE NEXT STEPS! Follow the podcast to get every bonus episode. Tap follow now and don’t miss out! Rate & Review: Help others discover the show by rating the show on Apple Podcasts at https://tinyurl.com/ecb-apple-podcasts Join our Free Newsletter: https://newsletter.ecommercecoffeebreak.com/ Support The Show On Patreon: https://www.patreon.com/EcommerceCoffeeBreak Partner with us: https://ecommercecoffeebreak.com/partner-with-us/
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