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The DEX Show: A Show for IT Change Makers




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Reality Bytes #20 – Anatomy of a Bad Video Call

We’ve all been there: staring at a laptop screen during a video call where everything’s going wrong – audio that goes in and out, choppy video quality, sudden disconnections, you name it. If you think this is an unavoidable consequence of navigating the modern workplace, today’s episode of Reality Bytes is here to prove otherwise. This week, Nexthink technical experts Oriana and Dina school Tom, Sean, and Sam on the ins and outs of video conferencing technology, why problems occur, and how they can be prevented. They discuss: Personal horror stories of bad call experiences.The technical factors that influence video call quality.How IT can proactively improve collaboration tool experience. If you want to learn more about improving poor call quality, be sure to read the following blog post: How to Improve MS Teams’ Poor Quality across the Enterprise with Nexthink For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub ( To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

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