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The DEX Show: A Show for IT Change Makers




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Reality Bytes #38: The DEX Maturity... Dialectic

Jon Cairns (Senior Vice President for Technical Services, Nexthink) is welcomed by Dina, Sean and Tom as a first time guest, to discuss what is fast becoming a very timely and significant topic: DEX maturity and the cultural components for successful DEX application inside organizations. In addition, Jon elaborates on the evolution of customer success and emphasizes understanding and delivering on business outcomes as the essence of effective support. A great Reality Bytes debut from a Nexthink legend! For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub ( To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

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