The DEX Show: A Show for IT Change Makers

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Service, Struggle, Success: A DEX Leadership Story 🌱 (w/ Midge Renganathan)

7/16/2025 • 28 min

While The DEX Show often explores digital transformation and employee experience through a technical or strategic lens, today’s interview takes a more human turn — spotlighting the formative experiences that shaped one of the UK legal sector’s most passionate champions of service excellence, Midge Renganathan, Head of IT Service Delivery at leading law firm RPC.… Play episode

🎙️ Reality Bytes: DEX Goes (Back) to Washington w/ Chris Sibold
DEXOps in Action: Building an Experience Operations Center 🏗️ (w/ Atos)
🎙️ Reality Bytes: The Great HR-IT Merger
Digital Transformation Is Not Enough: Fear, Passion, and the Future of Bus…
🗣️ ALL NEW PARALLEL: S1E2 - Leave No Trace
Meet the Poet of Disruption: AI, Risk, Respair 🔥 (w/ Terence Mauri)
🗣️ ALL NEW FROM THE DEX SHOW Introducing Parallel: S1E1 - The Phantom Lag
Keep Calm and Carry on Being Proactive 🚆 (w/ the British Transport Police)
🎙️ Reality Bytes: XLA 2.0 – The New Frontier of Experience-Led IT (w/ Ma…
DEX Done Right: Making it Work 🛠️ w/ Seth White
🎙️ Reality Bytes: Productivity in 2025 – New Insights on AI, DEX & Adopti…
From Adaptation to Adoption: Leadership in the AI Workplace 🌱 w/ Heather …
🎙️ Reality Bytes: Welcome to the Machine – Assist 2.0 SPEAKS (w/ Marc Pe…
Adoption: Today's Digital Workplace Priority 💥 with Andrew Hewitt (Forres…
🎙️ Reality Bytes: The AI-Powered Future of DEX w/ Mohamed & Maxime 🔍
Radical Experience Engineering in Action w/ Robin Milton-Schönemann 🤖✨
🎙️ Reality Bytes 64: What’s Next for DEX? 🔮
Alan Nance Returns – And The XLA Revolution is ON 🚀
🎙️ Reality Bytes 63: The DEX Growth Playbook w/ Nicolo Raffaele 🚀
Digital Adoption at (Immense) Scale w/ Anthony Firmin 😎🔥
🎙️ Reality Bytes #62: Digital Overload – The Distraction Episode 🎧📱
The DEX Leadership Guide with Jacob Morgan 🚀 (Exclusive Ambassador Live E…
🎙️ Reality Bytes #61 VDI Experience is HERE! 🚀 with Andy Philp
The Digital Sustainability Blueprint 🌍💻 w/ Atos and National Grid
🎙️ Reality Bytes #60: Productivity vs. Efficiency 🚀
Code Breaker: A Rare Conversation with Legendary Tech Historian Charles Pe…
🎙️ Reality Bytes #59: First Episode of 2025 with Sam Gantner! 🎉
Reality Bytes #58: "Exhale" (2024 in review)
OFFICIAL DEX SHOW END OF YEAR SPECIAL 2024 W/ GEOFF WRIGHT
Reality Bytes #57: DEX and Cybersecurity: Proactively Building Trust
The Future Workplace: Where DEX and Real Estate Collide (w/ Phil Kirschner)
Reality Bytes #56: Mission Critical: How DEX Enhances Federal Government IT
Bumper episode II: DEX Show LIVE IN LONDON'S OLD EAST END
Bumper episode: DEX Show LIVE IN BOSTON
Reality Bytes #55: The Death (and Rebirth) of the Service Desk
Breaking Gen Z Myths: What the Digital Generation Really Wants at Work (w/…
Reality Bytes #54: EXPERIENCE 24 SPECIAL EPISODE (w/ Megan Brake)
From Copilot to Smart Offices: AI, IoT & the Future of Work (w/ NTT DATA G…
Reality Bytes #53: DEX-lag (Experience Down Under)
"The more human we need to be": AI, Service Desks, and Frontline Innovatio…
Reality Bytes #52: Celebrating Gartner's DEX Magic Quadrant (w/ Andrew Rob…
Workplace AI 101: A User’s Guide w/ Charlene Li
Unlocking the Power of Copilot+ PCs: AI, Hardware, and Digital Adoption
The Future of IT Leadership: From Distributed Teams to AI (w/ Kelly Monaha…
Moneyball for IT: Mastering SaaS Apps (w/ Dave Wagner)
Preparing for Change: from DC to CrowdStrike (w/ Greg Satell)
EMERGENCY POD: Observability, Preventative IT & the CrowdStrike Incident
Navigating the Future of HR: AI, Adoption, and Empathy (w/ Jason Averbook)
Reality Bytes #48: Introducing Adopt: When DAP meets DEX (w/ Katharine Dah…

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