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TTS Company: The Feedback Conversations Managers Wait Too Long to Have, Podcast
“If you don’t give feedback, you’re not helping them improve,” says Julie Thiel of TTS Company. In this Technology Reseller News podcast, Doug Green speaks with Julie Thiel of TTS Company in the latest installment of an ongoing series on leadership, hiring and better management practices. This episode focuses on one of the most common leadership challenges: the feedback conversations managers often delay. Thiel says many managers avoid these conversations because they hope the issue will resolve itself, they do not want to create awkwardness, or they simply do not know how to begin. But waiting has a cost. Small performance issues can become repeated habits, and repeated habits can become larger organizational problems. Thiel says managers may also become increasingly frustrated, while employees are left unclear about what needs to change. “One small action becomes ten small actions, which becomes a big problem,” says Thiel. Thiel recommends a practical rule of thumb: if something happens once, give the employee some room. If it happens twice, there may be a knowledge or skill gap. By the third time, the manager needs to address it. The conversation also offers a simple preparation framework for managers before giving feedback: What specifically needs to improve? Why does it matter? What support can I provide? What does success look like? Thiel says feedback should not be viewed as criticism. Done well, it is a way to help the employee succeed, strengthen trust and build a better team. “It really does build trust because people know where they stand,” says Thiel. The podcast also discusses how managers can protect the relationship while giving feedback. Thiel encourages leaders to stick with observable facts, assume positive intent, listen as much as they talk, and ask questions such as, “What am I missing?” TTS Company helps growing companies get HR and people issues off the plate of CEOs and founders, while also supporting larger HR teams with projects and added capacity. Thiel also previews The Vault, a leadership development community designed to provide practical, ongoing support for technology leaders. Learn more at thettscompany.com
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