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Voix House on AI Rollouts and Change Management, Podcast
By Doug Green “Communication in the absence of details creates anxiety.” In this episode of the Technology Reseller News podcast, Doug Green speaks with Harold Hardaway of Voix House about what leaders often miss when rolling out AI. Hardaway says many organizations treat AI as a tooling decision, when it is really a change management challenge. Giving employees access to AI does not automatically create adoption, competence or business value. Leaders need to explain what is changing, how teams should use the technology and what success looks like. The conversation also explores why AI adoption should be local and team-specific. Instead of trying to transform everything at once, organizations should identify specific workflows, test AI in practical ways, and build from what works. Hardaway says AI can help draft content, messages and plans, but drafting is rarely the real bottleneck. The harder work is leadership alignment. “Draft was never the bottleneck. Alignment was,” Hardaway says. The podcast also looks at customer experience. AI can support routine updates and proactive communication, but in moments of consequence, customers often need a human in the loop. For MSPs, service providers and enterprise leaders, the message is clear: successful AI rollout requires communication, governance, leadership alignment and room for teams to learn. Learn more at voixhouse.com
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