Telecom Reseller / Technology Reseller News
Telecom Reseller
Podcast
Episodes
Listen, download, subscribe
AI Across the Stack: Philipp Heltewig on Cognigy’s Integration into NICE, Podcast
Philipp Heltewig, Chief AI Officer at NICE and co-founder of Cognigy, joined Moshe Beauford on the Technology Reseller News Podcast at NICE World to discuss how Cognigy is being integrated into the broader NICE platform and what that means for the next generation of customer experience technology. Heltewig describes Cognigy as becoming an enterprise AI layer across the NICE technology stack, bringing conversational and agentic AI capabilities deeper into the company’s products. The discussion looks at the progress of the integration, the strategic thinking behind the move, and how Heltewig’s team is helping shape NICE’s broader AI roadmap. The conversation also points to a larger shift in customer experience. AI is moving beyond isolated tools and standalone chatbots toward embedded capabilities that can support automation, orchestration and intelligent engagement across enterprise operations. For NICE, the integration of Cognigy is part of that broader move toward AI operating across the stack. Heltewig also discusses current AI initiatives, product innovation and the future of enterprise AI inside the NICE ecosystem. As customer experience platforms become more AI-driven, the focus is shifting from experimentation to real-world deployment, enterprise readiness and measurable business outcomes. For partners and technology providers, the podcast highlights an important channel opportunity. As AI becomes more central to contact center, service, workforce and analytics strategies, customers will need help understanding where AI fits, how it connects to existing systems and how it can improve both customer experience and operational performance. Learn more: https://www.nice.com/
Telecom Reseller / Technology Reseller News RSS Feed
