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From AI Hype to Business Value: A Conversation with Justin Robbins, Metric Sherpa Podcast
By Moshe Beauford At NiCE World 2026, Moshe Beauford, Technology Editor at Technology Reseller News, sat down with Justin Robbins, CEO and Founder of Metric Sherpa, for a wide-ranging conversation on the evolving role of AI in customer experience and decision-making process during the technology purchasing phase. Robbins shared insights into his entrepreneurial journey, the growth of Metric Sherpa, and his participation at the event. The discussion explores the current state of AI adoption, practical implementation challenges, strategies for evaluating AI investments, and how organizations can make smarter technology purchasing decisions in an increasingly crowded market.
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