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Small Moments Can Create Big Leadership Impact, TTS Company Podcast
“Trust is built through very small moments,” says Julie Thiel of TTS Company. In this Telecom Reseller podcast, Doug Green speaks with Thiel about how MSPs, channel partners and growing technology businesses can strengthen leadership, retention and performance through everyday interactions with employees. Thiel says HR is often misunderstood as paperwork, compliance or “the fun police.” In reality, she says, effective people practices are about leadership and helping businesses grow. For smaller entrepreneurial companies, that means building trust with employees through regular conversations, follow-through, recognition and simple moments of human connection. The discussion focuses on the idea that leadership is not built only through major decisions or formal speeches. It is built through small, repeated actions: asking how someone is doing, remembering what matters to them, listening a little longer, and making time for regular one-on-one conversations. Thiel says those small moments can make difficult conversations easier later, whether a manager needs to give feedback, address a client issue or ask an employee to take on new responsibilities. When trust already exists, employees are more likely to hear feedback constructively and bring forward ideas, concerns and opportunities. For MSPs and channel companies that may not be able to compete with larger employers on compensation alone, Thiel says relationship-building can become a competitive advantage. Smaller businesses can often offer flexibility, development opportunities and direct access to customers in ways larger organizations cannot. The conversation also connects leadership and trust to company value. Thiel says businesses with stable teams, low turnover and developing leaders are better positioned for growth, succession and potential acquisition. Learn more at thettscompany.com.
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