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Should MSPs Hire for Potential or Experience? TTS Company Makes the Case for Building with the Future in Mind, Podcast
By Doug Green “You’ve got to be building with the future in mind, and experienced people will get you there,” said Julie Thiel, TTS Company. For many MSPs and growing technology firms, hiring often begins with a familiar question: should the company hire for potential, or should it bring in experienced people who can contribute immediately? In this Technology Reseller News podcast, I spoke with Julie Thiel of TTS Company about that question and why hiring decisions should be tied to the future direction of the business, not just the immediate need to fill a seat. Thiel said that while potential matters, companies should be careful not to underestimate the value of experience. Experienced people can often see around corners, help a company avoid common mistakes, and bring structure to areas where a growing business may still be informal or reactive. That is especially important for MSPs, where owners and managers are often wearing multiple hats. A smaller company may delay hiring an experienced HR, operations, sales, or technical leader because it feels expensive. But Thiel said that the right hire can help the business mature, scale, and serve customers more effectively. The discussion also focused on the risk of hiring only for the problem of the moment. A company may need help today, but the better question is what kind of organization it is trying to become. Hiring should support that larger vision. For MSPs, that may mean looking for people who understand process, customer relationships, compliance, service delivery, and long-term growth. It may also mean recognizing when a role needs someone who has already been through similar challenges. Thiel emphasized that experience does not mean ignoring culture or adaptability. A strong hire still has to fit the company, work well with the team, and understand the pace of a growing business. But when experience and fit come together, the result can be a hire who helps the company grow faster and with fewer missteps. As we closed the conversation, Thiel said MSPs and growing technology firms should think about hiring not only as a way to fill today’s needs, but as a way to build for the future. “You’ve got to be building with the future in mind, and experienced people will get you there,” said Thiel. For MSPs and business owners who are beginning to think through hiring, HR questions, or long-term team building, Thiel offers free 30-minute discovery calls. Learn more at: https://thettscompany.com Julie Thiel can also be found on LinkedIn as Julie M. Thiel.
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