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Convoso Brings Outbound Sales, Compliance and Spam-Risk Management to Salesforce, Podcast
Convoso Brings Outbound Sales, Compliance and Spam-Risk Management to Salesforce, Podcast, Convoso works with several hundred businesses across industries including insurance, home services and lead generation. Hakimi says the company’s goal is to help these organizations connect with leads faster, improve conversion rates and reduce customer acquisition costs By Doug Green “You have the NICEs of the world, Five9s, Genesys, and they all do it. Great companies. The only challenge is they’re not really purpose-built for outbound and for sales,” says Nima Hakimi, CEO of Convoso. In this Technology Reseller News podcast, Nima Hakimi joins Doug Green to discuss Convoso’s new app for Salesforce AppExchange and the gap the company is working to fill for revenue teams, business development centers and contact centers that depend on outbound calling for customer acquisition. The story is really about the changing outbound calling environment. For companies that rely on the phone to acquire customers, success is no longer just about dialing more leads. It is about reaching the right prospects, avoiding being mislabeled as spam, protecting caller reputation and staying compliant while still giving sales teams the speed and visibility they need. Hakimi describes Convoso as an outbound sales platform built for BDC revenue teams and contact centers. The platform brings together high-performance dialing, campaign management and number management into what he calls a revenue-generating engine for organizations that rely on calling to reach and convert leads. Convoso works with several hundred businesses across industries including insurance, home services and lead generation. Hakimi says the company’s goal is to help these organizations connect with leads faster, improve conversion rates and reduce customer acquisition costs. The Salesforce connection is central to the conversation, but the larger issue is what happens after a sales team decides to call. Many organizations already use Salesforce, already have a contact center platform and already run outbound campaigns. The challenge is that outbound sales has become more complicated. Teams must reach prospects efficiently while avoiding spam labeling, protecting caller reputation and remaining compliant in an increasingly scrutinized calling environment. That is where Convoso sees its opportunity. By integrating with Salesforce, the company is positioning its platform as a purpose-built outbound layer for teams that need more than basic click-to-call or CRM logging. For sales-driven contact centers, the challenge is not simply making more calls. It is managing campaigns, improving answer rates, maintaining clean number practices, staying within compliance requirements and turning outbound activity into measurable revenue. For resellers, service providers and technology advisors working with revenue teams, the message is clear: outbound sales still matters, but it requires a different toolset than traditional inbound support. Convoso is making the case that Salesforce users need a platform designed specifically for that environment. Learn more: https://www.convoso.com/
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