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“If AI Replaces Humans, We’re Doing It Wrong”/w Jhon Finch

4/16/2026 • 32 min

AI Isn’t Replacing Humans—It’s Here to Make Them Better | CX Insider Podcast In this episode of CX Insider, Tamil and Greg sit down with John Finch from RingCentral to explore the future of customer experience in the age of AI. From Silicon Valley insights to real-world applications, we unpack how AI is transforming customer conversations—without replacing the… Play episode

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Brand activation using innovation centres W/ Ian Toal (Oscar Mayer)
"a placement students' bible" - W / Elysia Filaitis (CX Insider Podcast
"don't wait for things to break" - W / Zertashia Awan (Amazon) #131
"managing data in the age of AI" - W / Janet Xinyi Guo (Lloyds Banking Gro…
"track, assess, & classify risks" - W / Keir Henderson (Precisely) #129
"Accelerate, Change, or Lose" - W / Colt Whittall (Bravo17) #128
"Learn, Relearn & Unlearn" - W / Sam Grogan (Loughborough University) #127
"Your Customers Expect More" - W / Andrew Carothers (Cisco) #126
AI Is Disrupting The Legal Industry - W / Alex Karim (Microsoft) #125
Entrepreneurialism: Making Success Happen - Ajmal Mushtaq (Boss Pizza) #124
The CX Insider Christmas Special #123
Are Customer Surveys Dead? - W / Sharad Khandelwal (SentiSum) #122
The Future Of Optical Retail With Personalisation - W / Mohamed Elsalam (M…
Black Hawks To Banking - w / Ronelle Arbib from Recognise Bank
Securing Time And Trust With Customer Experience - w / Monique Theile from…
The Future of Automotive Cockpits and Global Design Innovation - w / Gianl…
Challenges of Employee Retention and Finding Your Product Market Fit
Inside The Rebirth Of Bury FC
Fan Ownership: The Future of Football Clubs? - w/ Andrew Madaras (Dunstabl…
Empowering Sales Teams with Predictive Analytics - w/ Michael Theodore (Sc…
Sentiment Analysis & Debunking AI Myths in Sales - w/ Joel Passen (Sturdy.…
Trust Building in Sales & Generative AI Evolutions - w/ Rebekah Panepinto
Transforming Brand Experience in Banks & Building Societies w/ Martin Shi…
Retail Restructuring & Rise of Entrepreneurship - w/ Sham Aziz (Thecxway)
Innovating Customer Communication in the Financial Sector - w/ Andrew Stev…
Patient Experiences & Future Regulations in the C*nnabis Industry – w/ Sim…
EV Innovations and the Merge of Physical & Digital CX - w/ Chris Warwick (…
Ownership of Data & AI Evolutions in Surveys – w/ Kelly Cormac (SurveyMonk…
Crafting Moments of CX Magic - w/ Shep Hyken
How to Deliver Large-scale Technology Projects - w/ Simon Ronald & Laurenc…
Perfecting the Human Experience in a World of AI - w/ John Sills (The Foun…
Age of the Customer & the Power of AI-Driven Language - w/ Andrew Carother…
100th Episode Special - The Best Moments
Preparing Customer Service for the Holiday Season - w/ Ty Givens (CX Colle…
Open Banking: The Shared Branch Model of the Future - w/ Andy Willmot (One…
Luxury Watches and the Rise of eCommerce - w/ Marc Montagne (Vacheron Cons…
How Lean Six Sigma Enhances the Banking Experience – w/ Annie Mamigonians
Why is Patient Experience Overlooked in Healthcare – w/ Katie Bowden (NEXA)
Why Human Behaviour is VR’s Biggest Enemy - w/ Dr Clare Mutzenich (7th Sen…
The Sustainable Banking Dilemma - w/ Estrella Moya (Triodos)
Will Apple Vision Pro Reimagine the Customer Experience? | CXI Exclusive
Andreas Schmelzer (Porsche Holding): Hyper-Automation, the Next CX Boom?
Henriette Paus (DNB): How Norwegian Banks Are Breaking New Ground
Napo Cornejo (Geokapti): CX in the World of Quantum Computing
Dominik Olejko (H&M): ChatGPT and the Retail Revolution
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