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The DEX Show: A Show for IT Change Makers




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When AI meets automation w/ Charles Araujo

For this his second appearance on the DEX Show, author and analyst Charles Araujo offers a thorough, insightful and objective survey of the whole experience landscape. Araujo is able to sift the significant from the overhyped like few others. In this discussion with Tim and Tom he examines: The full picture of the digital workplace in the post-pandemic eraProcess mining and the need for a cross-functional approach to plug end-to-end process gapsThe ChatGPT hype cycle and the AI risk factorThe marriage of AI and automation and what this could mean for employees and leaders It’s a great conversation – don’t miss it! For more on ChatGPT and IT, listen to this discussion with Geoff Wright, or this episode of Reality Bytes. Check out Charles’ website here. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub ( To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

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