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Discover the Secret to Exceptional Customer Service: Mastering the Art of Intentional Listening with Julian Treasure [Listening]

5/3/2023 • 30 min

Listening with Purpose: Expert Insights from Julian Treasure on Enhancing Customer Service [Listening] In this engaging episode, renowned speaker and author Julian Treasure shares invaluable insights on how to improve your customer service skills by listening with intention. Uncover the key strategies and techniques used by top performers in the industry and learn how to implement them in your own interactions with customers. Whether you're a seasoned professional or just starting out in customer service, this podcast is a must-listen for anyone looking to take their skills to the next level. Don't miss out on this opportunity to gain a competitive edge and make a lasting impression on your customers. 1:50 Why do we take hearing for granted?” 4:08 How can my listeners hear better? 7:10 Why are you giving me so much attention! Is about increasing your consciousness? 7:45 Another crucial topic you discuss in your book is inner listening, so how does that play a role in our relationships with ourselves? 10:10 How does it make people feel when they realize they are no longer that voice?11:39 This is so impactful on the power of listening. Can you re-train your inner voice?12:59 How can people in Customer Service listen with intention?17:00 How do most people feel when they are interrupted?19:33 What is the beauty of silence?22:12 Why do companies hire on listening, but they don’t reward on listening. What is that?23:42 What would you say to someone who leads customer service and says “Well, that’s great Julian, but how do I score on listening?” ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A Coffee BOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY: VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES: Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/press1fornick/message

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