Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Ovation
Podcast
Episodes
Listen, download, subscribe
Detect, Then Train: Rachael Nemeth of Opus Training on AI Interventions that Stick
Send us Fan Mail Zack Oates sits down with Rachael Nemeth, CEO of Opus Training, to talk about turning frontline training into real-time performance. Rachael explains why most brands don’t have a completion problem — they have an adoption problem — and how Opus makes training inclusive with instant mobile access and automatic translation. She shares how Opus pairs with Ovation to detect issues early and push targeted refreshers before they become revenue problems. Zack and Rachael discuss: Training as the foundation of guest experienceAdoption vs completion and mobile-first accessUsing AI to detect anomalies and intervene with trainingClosing the loop between marketing promises and ops deliveryReal-time, location-specific refreshers that lift accuracy and serviceThanks, Rachael! Links: https://www.linkedin.com/in/rachael-nemeth/ https://www.linkedin.com/company/opus-so/ https://www.opus.so/about-us
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates RSS Feed
