Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
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Arjun Sen of ZenMango on Earning the Second Visit, One Guest at a Time
Send us Fan Mail Zack Oates welcomes Arjun Sen, marketing executive, speaker, author of Unquiet Forever, and founder of ZenMango. Arjun shares how brands win by owning the feeling of each moment and wowing one more guest at a time. He breaks down first and last impressions, the “food two-minute drill” during peak hours, and why leaders must act instead of react to competition. He also explains “unquitting” as a mindset for teams and retention. Zack and Arjun discuss: How to define and deliver a brand’s core feelingFirst and last impressions that drive a second visitRunning the peak-time “two-minute drill”Acting vs reacting in competitive marketsThe “unquit” mindset for leaders and teamsThanks, Arjun! Links: https://www.linkedin.com/in/zenmangoarjunsen/ https://www.linkedin.com/company/zenmango/ https://www.zenmango.com/about
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