Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
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James Bonanno of Upstream Hospitality on The Power of Fast Feedback
Send us Fan Mail Zack Oates sits down with James Bonanno, Founder and CEO of Upstream Hospitality Group, to talk about building strong operations, developing A-player leaders, and delivering five-star guest experiences across 20+ locations. From Tap Room to Bango Bowls, James shares how great culture starts with great GMs—and why sharpening the team’s skills is key to growth. Zack and James discuss: Why operations fuel great marketingHow to identify and develop A-player leadersThe role of feedback in improving accuracy and serviceUsing AI and data to boost training and leadership developmentTurning quick responses into loyal guestsThanks, James! Links: https://www.linkedin.com/in/james-bonanno-a5a665103/ https://www.linkedin.com/company/upstream-hospitality-group/ https://upstreamhospitality.com/blog/tap-room-featured-on-owners-operators/
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