Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
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Paul Damico of Global Franchise Group on What Really Drives Traffic
Send us Fan Mail Paul Damico joins Zack Oates to share what still wins guest loyalty today. His take is simple: nail the four walls first, then scale. With leadership across Blaze, Fuzzy’s, Global Franchise Group, Focus Brands, and Moe’s Southwest Grill, Paul explains how culture, training, and clean execution turn into traffic, while technology should remove friction rather than add it. Zack and Paul discuss: • Why the in-store experience fuels long-term digital sales • The fundamentals that never change for restaurants • Cleanliness as a true traffic driver • Building a tech stack that feels seamless to guests • Training and culture as the core of execution Thanks, Paul! Links: https://www.linkedin.com/in/damico5/ https://www.linkedin.com/company/blazepizza/ https://www.instagram.com/blazepizza/?hl=en
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