Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
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How Drew Kimball of SpotOn Builds Loyalty Through Service and Tech
Send us Fan Mail Drew Kimball, Relationship Manager at SpotOn, joins Zack Oates to talk about what it really takes to build lasting relationships in hospitality. With over 15 years in B2B sales and a background in restaurants, Drew shares stories from his work with operators, his time as a game store owner, and how he helps brands improve guest experience, efficiency, and revenue. Zack and Drew discuss: Why relationship-building is Drew’s business superpowerThe four “core” pillars every restaurant should focus onReal-world examples of improving table turn and guest feedbackHow to provide value through authentic, personal connectionWhat a board game store has to do with hospitalityThanks, Drew! Links: https://www.linkedin.com/in/drew-kimball-844a1912/ https://www.linkedin.com/company/spoton/ https://www.instagram.com/spoton/ https://www.spoton.com/
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