Tell Me Why

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S8:E2 — ‘Modernizing our digital customer experience' — Ganesh Jayaram

In the latest episode of Tell Me Why, Chief Digital and Information Officer Ganesh Jayaram joins Chief Communications Officer Ron DeFeo to discuss the critical role IT plays in enhancing the operation and customer experience. From app redesigns to new technologies supporting operations and customer interactions, the team is working hard to deliver a seamless digital journey.

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  S8:E7 — ‘It’s about who you walk and run with’— Jerry Jones

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  S8:E6 — ‘oneworld is extremely important for us’ — Turkka Kuusisto

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  S8:E5 — ‘We opened some amazing new routes’ — José Freig

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  S8:E4 — ‘The future of aviation is radically changing’ — Secretary Sean Du…

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  S8:E3 — ‘What are the best routes for us to add’ — Brian Znotins

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  S8:E1 — 'Focusing on the entire customer journey' — Heather Garboden

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  S7:E7 — ‘We’re making loyalty even more rewarding.’ — Scott Chandler

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  S7:E6 — ‘We’re battle-tested.’ — Capt. Alan Johnson and Cedric Wilson

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  S7:E5 — ‘We want to increase travel.’ — Geoff Freeman

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  S7:E4 — ‘These destinations are a gateway to the rest of Europe.’ — Brian …

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  S7:E3 — ‘We’ve really been focusing on supportability.’ — Heather Garboden

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  S7:E2 — ‘We’re reengineering the way we work.’ — Ganesh Jayaram

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  S7:E1 — ‘Are we ready? We absolutely are.’ — David Seymour

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  S6:E11 — ‘When you are an innovator, you are focused on your customers, no…

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  S6:E10 — ‘The team is what’s going to make this work.’ — Anne Moroni