Tell Me Why

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S8:E1 — 'Focusing on the entire customer journey' — Heather Garboden

On the season 8 debut of Tell Me Why, Chief Customer Officer Heather Garboden joins Chief Communications Officer Ron DeFeo to talk about the renewed focus on the customer experience and how the Customer Experience organization is keeping customers at the center of decisions being made. From new lounges and a redesigned mobile app to complimentary Wi-Fi for AAdvantage® members, sponsored by AT&T, the sky’s the limit when it comes to delivering a world-class experience for our customers.  

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  S8:E7 — ‘It’s about who you walk and run with’— Jerry Jones

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  S8:E6 — ‘oneworld is extremely important for us’ — Turkka Kuusisto

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  S8:E5 — ‘We opened some amazing new routes’ — José Freig

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  S8:E4 — ‘The future of aviation is radically changing’ — Secretary Sean Du…

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  S8:E3 — ‘What are the best routes for us to add’ — Brian Znotins

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  S8:E2 — ‘Modernizing our digital customer experience' — Ganesh Jayaram

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  S7:E7 — ‘We’re making loyalty even more rewarding.’ — Scott Chandler

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  S7:E6 — ‘We’re battle-tested.’ — Capt. Alan Johnson and Cedric Wilson

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  S7:E5 — ‘We want to increase travel.’ — Geoff Freeman

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  S7:E4 — ‘These destinations are a gateway to the rest of Europe.’ — Brian …

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  S7:E3 — ‘We’ve really been focusing on supportability.’ — Heather Garboden

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  S7:E2 — ‘We’re reengineering the way we work.’ — Ganesh Jayaram

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  S7:E1 — ‘Are we ready? We absolutely are.’ — David Seymour

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  S6:E11 — ‘When you are an innovator, you are focused on your customers, no…

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  S6:E10 — ‘The team is what’s going to make this work.’ — Anne Moroni