Product Powers - Human Skills for Product Thinkers to Thrive in the Age of AI
Future-proof your product career by mastering the human skills that AI can’t replicate easily—creativity, collaboration, and communication.
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Four Pillars of Trust That Will Make or Break You as a Facilitator
We explore the power of creating trust in facilitation. Michelle Tillis Letterman, an expert on workplace communications and relationships, named by Forbes as one of the top 25 networking experts. Michelle shares key insights on the importance of connection, especially in a tech-driven and post-COVID world. We discuss the concept of 'mood memory,' the challenges of attention span in communication, and strategies to keep audiences engaged during meetings and workshops. Michelle emphasises the need for trust and vulnerability in leadership and facilitation, and she introduces her 'seven mindsets' to grow influence and impact. Practical tips on small talk, recognition, and effective communication styles for diverse groups are also shared. 00:00 Introduction 02:51 The Power of Connection 03:22 Challenges of Modern Communication 05:01 Strategies for Effective Communication 11:04 Understanding Different Learning Styles 17:17 Building Trust in the Workplace 20:15 Mastering Small Talk 22:13 Connecting Through Animals and News 23:06 Fun Hypotheticals and Advice Questions 24:25 The Power of Mood Memories 27:05 Parenting and Management Parallels 29:32 Authentic Recognition in Workshops 31:33 Transformative Stories of Connection 35:03 The Fascination with Connection 37:58 A Superpower to Improve Workplace Communication 39:32 The Connected Leader Course 42:03 Final Thoughts ⚡️ In each episode, Paddy Dhanda deep dives into a new human Superpower to help you thrive in the age of AI. Host: Paddy Dhanda Paddy works at the largest Tech training organisation in the UK and is passionate about helping tech professionals build human skills to thrive in the age of AI. Contact Paddy: paddy@superpowers.school Subscribe to my newsletter: 👉 Newsletter: https://www.superpowers.school/subscribe Guest: Michelle Tillis Letterman https://michelletillislederman.com/ Get full access to Product Powers at www.superpowers.school/subscribe
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