The DEX Show: A Show for IT Change Makers
Nexthink
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Rude AI Agents?!? An AMAZING LOOK Under the Hood @ Nexthink's AI Labs
In this amazing episode, Mohamed Kafsi (Head of AI Innovation, AI Labs) and Yassine Benyahia (Software Engineer V & Tech Lead) take us deep inside Nexthink’s AI Labs to explore the rapidly evolving world of enterprise AI agents. From coding copilots powered by Claude Code to autonomous troubleshooting systems that learn from humans, the conversation dives into how AI is transforming software engineering, IT operations, and product development itself. Along the way: hilarious stories of “rude” AI support agents, why context matters more than model size, and why judgment and taste may become the most valuable skills in the AI era. Book your ticket at Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) Learn more about Nexthink Spark, the personal IT agent for every employee, here
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