The DEX Show: A Show for IT Change Makers
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🔁 Full Circles: DEX in the Age of Agentic AI featuring Christy Punch (Forrester)
In a full-circle moment for The DEX Show, Tom and Tim welcome guest speaker, Forrester’s new Digital Workplace & DEX analyst, Christy Punch, for her first podcast in the role—echoing the show’s very first Forrester guest back in 2020. The timing is bittersweet: it’s also Tim Flower’s final month as co-host, marking a major transition for the podcast. Christy draws on two decades as a practitioner to unpack why DEXOps is now essential: post-pandemic tool sprawl, fragmented experiences, and the need to connect experience data to business outcomes. The trio explores cross-functional governance over “one-team ownership,” and Tom and Tim ultimately discuss how agentic AI (and Nexthink Spark) accelerates the shift from reactive support to proactive—and increasingly predictive—experience operations. Learn more about Spark, The World’s Most Powerful DEX Agent for Employees here Download The First Annual Workplace Productivity Report here
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