The Human Behind The Screen
Shauna Moran
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Building Empathy and Understanding in Multi-cultural Team Environments - Bridgid Farrell- All Talk Training
Communication is at the heart of any successful remote or multi-location team. What happens to communication when businesses add more dynamics to a remote team? How do we build effective human connections and interpersonal relationships when we have a diversity of languages and cultures. How can we prepare our businesses, our teams and ourselves when it comes to multi-cultural communication? In this episode, Bridgid Farrell from All-Talk Training discusses how speaking the same language on a multi-cultural team, doesn't guarantee that everyone has the same voice. Brigid Farrell, the founder of AllTalk Training, works with companies who operate internationally and have culturally diverse teams, helping them to eradicate communication issues that arise due to differences in language and culture. Having spent several years abroad, Brigid has observed countless instances of communication breakdown due to cultural misunderstandings. In addition to this, her work training businesspeople in English has also afforded her extensive insight into the areas that lead to miscommunication in international business. This experience led Brigid to identify a pressing need - the development of communication training for those working within diverse teams. This training offers practical solutions to the question ‘What can we, native speakers of English, do to ensure non-native speakers are given an equal voice?’ Uncovering what can be done to improve cross-cultural interactions not only reduces inefficiencies that negatively impact productivity but also helps to drive collaboration among diverse teams.
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