The Resilient Recruiter
Recruitment Coach Mark Whitby
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200th Episode Special: Unveiling 22 Years of Wisdom as a Recruitment Coach
This episode celebrates the 200th episode of the Resilient Recruits Podcast with special guest, founder of Recruitment Coach, Mark Whitby. Mark is the founder of Recruitment Coach and one of the world's leading coaches for the global recruitment industry. Since 2001, he has trained over 10,000 recruiters in 34 countries. He's helped countless recruiters double or triple their billings in just 6-12 months, and business owners grow their companies 10x. Mark shares his journey into recruitment, starting with a failed business venture that led him to discover his passion for sales. He then talks about his first job in recruitment and the hunger and drive that propelled him to success. Mark also reflects on the past four years of the podcast and the valuable insights he has gained from interviewing over 100 successful recruitment professionals. Having worked closely with hundreds of recruiting, staffing, and search firms, Mark has unique insight into how the top-producing recruiters and fastest-growing companies operate. Episode Outline and Highlights [02:20] What led Mark to pursue a career in recruitment? [06:20] How hiring a professional coach impacted Mark’s performance. [14:01] The value of training when scaling your recruitment business - hear training solutions for growing teams. [17:44] Mark transitioned from a recruiter to a recruitment coach. [19:41] What has changed in the recruitment industry in the 22 years Mark has been coaching? [25:24] Key challenges and lessons that Mark experienced over the years. [38:17] Celebrating 200 episodes - What motivated Mark to start the Resilient Recruiter podcast? [44:47] What is Mark most proud of in his entrepreneurial career? Hiring a Professional Coach Became a Game Changer Mark told the story of how he started his own business at the young age of 19. Without any prior experience, it ended up failing but it also led him to discover his love for sales which eventually directed him to become a recruiter. His experience in his first recruitment job made him realize a critical challenge in the recruitment industry at that time: “So the first company I joined there was no training. It was like, or very little. There was a little bit of shadowing of people and like, but pretty much you just like you're in the bullpen and you had to sink or swim and just figure it out by looking at what other people were doing and copying them. But unfortunately, a lot of the people around me weren't very good or didn't know what they were doing either.” Mark was then headhunted to join a larger recruitment firm of around 200 recruiters. Even though Mark was meeting his target and was in the middle of the leaderboard, he felt that he could still do way more. Mark hired a brilliant coach and this was a game-changer for Mark. “He helped me double my billings in about 90 days and my manager was like what the heck is going on? So that was such a transformative experience that it kind of planted the seed later for me to decide to become a coach myself.” Mark's dual role as a recruiter and coachee laid the groundwork for discovering the secret sauce for aiding recruiters and business owners. For those venturing into recruitment business ownership, Mark's narrative is valuable in recognizing the pivotal role of training and coaching in the growth and scaling of your business. Reflections on the Evolving Landscape of the Recruitment Industry Across Mark’s 22-Year Coaching Tenure Mark also shared how the landscape of recruitment has changed over the last couple of decades that he has been recruiting. He remembers the day their key focus was cold calling, networking, and getting referrals. He also recalled his learnings when he lost 80% of his revenue overnight during the 2008-09 recession. Mark emphasized how embracing digital marketing became a pivotal move, leading to increased success post-rec
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