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Transforming Restaurant Culture and Leadership with Matt Rolfe
In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian is joined by bestselling author and speaker Matt Rolfe to discuss the critical role of culture in the restaurant industry. They dive deep into the challenges restaurants face when scaling and how effective leadership and clear communication can transform team dynamics. Matt shares his personal journey of overcoming learning disabilities and his passion for the hospitality industry, emphasizing the importance of co-creating goals with staff and maintaining a focus on employee experience. The conversation also includes practical steps on how to build trust within teams, the significance of consistent messaging from leadership, and how to measure and recognize success. Additionally, Matt offers insights into working through failures and the value of seeking help. For more details, listeners can connect with Matt on various platforms and explore his content-rich resources. 00:00 Matt Rolfe 00:14 Introduction and Guest Welcome 02:08 Matt's Journey into Hospitality 04:14 Unique Approach to Consulting 06:18 Common Challenges in Organizations 09:28 Creating Clarity and Accountability 12:51 Employee Experience and Leadership 15:08 Real-Life Examples and Lessons 22:14 The Importance of Core Values 22:32 Living Your Values 23:13 Humility and Growth 26:35 The Power of Asking for Help 29:25 Empowering Your Team 32:34 Engaging with Matt Rolfe 39:04 Final Thoughts and Contact Information
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