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Leadership Development: From Individual Growth to Agency Success

8/28/2026 • 25 min

On this episode of Agency Nation Radio, Jamie Behymer, director of Diversity, Inclusion & Young Agents at the Big “I,” chats with Jenn Urso, founder of The Leadership Project, a professional development company that helps individuals and organizations become more effective leaders through practical, human-centered coaching, training and tools. Urso will also … Play episode

Family and Leadership with Doris Zampella
Navigating Commercial Lines Education in the Age of AI
The Next Generation of Insurance Advocacy with Miles Lee
From Protecting the Pocket to Protecting Clients
From Recruiting to Revenue: Building an Automated Future
The Gold Standard for a Family-Run Agency with Jackson Rollo
From Legacy to Expansion with Robert Strachan
Amy Zupon, Vertafore CEO, Talks Accelerate, Digital Transformation and AI
Luke Bills on Liberty Mutual’s Agent Strategy, AI and the Safeco Brand
Agency Leadership in the Age of AI: Digital Relevance in the age of AI
From Capitol Hill to Main Street: The Legislative Issues Impacting Agents …
Advocacy in Action with Scott Gray
A Seat at the Table and What We Do with It
Setting a New Standard for Women in Insurance with Marissa Winkelman
Hiring Smart: How Independent Agencies Can Compete for Talent
Agency Leadership in the Age of AI: Kicking Off the ACT 2026 Tech Trends R…
Captaining an Independent Agency in Alaska With Susan Erickson
Why Hire An Intern: Students Share Their Insurance Industry Experiences
Tools For Success With Will Canterbury
Independent Agent Magazine Reviews the Biggest Stories of 2025
Agency, Career and Coastal Growth With Kelley Carter
Legal System Abuse: Rising Costs for Insurance
Finding a Balance Between Work, Family and the Big 'I' With Dallas Ross
Exploring AI: Optimizing AI Usage
GEICO Talks Independent Agents and Highlights from Applied Net 2025
Embracing Change With Marianne Policastro-Wik
Exploring AI: Implementing Tools
From One Generation to the Next: Navigating Agency Succession Planning
Exploring AI: Working With Vendors
Finding the Win With Jill Roth
Exploring AI: What IAs Need To Know
Workplace Communication: From Leadership to Email Etiquette
Renters, Pet Insurance and a Pawsitive Impact With John Bradford
Breaking Into Commercial Lines and Smart Tips for New Insurance Agents
Flood Coverage, Community and Doing Insurance Right With Courtney Jacobs
Driven to Lead: Young Agents on the Rise
Turning Purpose Into Progress With Brock Elliott
What Agents Need to Know About Rising E&O Claims
Switching from Hospitality to Insurance with Jorge Wetenkamp
Scaling Smart: Acquisition Best Practices for Independent Insurance Agenci…
Powering Growth and Pushing for Change with Michelle O'Connor
In Good Company: Women Creating Opportunities for Independent Insurance Ag…
Building a Business and a Legacy with Kelly Gonyo
Recruiting and Attracting Young Professionals to the Insurance Industry
Stepping Up and Standing Out With Megan Carroll
From Polls to Policy: Understanding the Post-Election Legislative Agenda
Creating the Cyber Insurance ‘Easy Button’ with Jay Fribourg
Best Practices and Goal Setting for 2025
Going All In on Agency Ownership With Stephanie Dew

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