Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
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Priceline CTO Sejal Amin on Building AI-Powered Travel
AI is transforming travel, but according to Priceline CTO Sejal Amin, technology alone isn’t enough. The real competitive advantage comes from redesigning how organizations work. In this episode of Technovation, Peter High speaks with Sejal about leading technology strategy at one of the world’s largest online travel platforms. They explore how Priceline built Penny, its fully agentic AI travel assistant, why preference data is becoming more valuable than behavioral data alone, and how product operating models are accelerating innovation across engineering teams. You’ll also hear why Sejal believes developer productivity and engineering performance are fundamentally different, how AI is reshaping software development, and why the future of agentic AI depends as much on customer trust as technical capability. Key topics include: Building Priceline’s AI-powered travel assistant, Penny Moving from functional silos to product ownership Using preference data to create personalized customer experiences Improving developer experience through AI and platform engineering Why organizational architecture determines AI success Whether you’re leading AI initiatives, modernizing engineering organizations, or building customer-centric digital platforms, this conversation offers practical insights for technology executives navigating rapid change. This episode is presented by Mailtrap — Modern Email Delivery for developer & product teams. Learn more at mailtrap.io
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