Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
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How Jack Henry Uses AI and Data Science to Transform Community Banking
What happens when a technology provider can see patterns across 244 million account holders and thousands of financial institutions? In this episode of Technovation, Peter High speaks with Keith Fulton, Chief Data Officer at Jack Henry, about how data science and AI are transforming community banking. Keith explains how Jack Henry is leveraging industry-scale data to help banks reduce fraud, predict customer churn, identify hidden revenue opportunities, and prepare for an agentic AI future. He also shares how the company is democratizing innovation through citizen development, AI adoption programs, and enterprise-grade governance for employee-built applications. Key Highlights: Building the data foundation required for agentic AI Using consortium-scale data to uncover insights individual banks cannot see Predicting customer churn and identifying hidden commercial customers Applying AI to fraud prevention and customer protection Scaling innovation through AI adoption and citizen development This episode is presented by Celonis — Give AI the context it needs. Learn more at celonis.com/technovation
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