The DEX Show: A Show for IT Change Makers

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Alan Nance Returns – And The XLA Revolution is ON 🚀

3/11/2025 • 36 min

Tim and Tom welcome back Alan Nance, VP for Experience Advocacy at the XLA Institute, for a long-overdue deep dive into the explosive growth of Experience Level Agreements (XLAs). From the early days of skepticism to today's full-scale adoption by global enterprises, Alan shares insights on how the XLA movement is reshaping IT and digital workplace strategy. In… Play episode

🎙️ Reality Bytes 63: The DEX Growth Playbook w/ Nicolo Raffaele 🚀
Digital Adoption at (Immense) Scale w/ Anthony Firmin 😎🔥
🎙️ Reality Bytes #62: Digital Overload – The Distraction Episode 🎧📱
The DEX Leadership Guide with Jacob Morgan 🚀 (Exclusive Ambassador Live E…
🎙️ Reality Bytes #61 VDI Experience is HERE! 🚀 with Andy Philp
The Digital Sustainability Blueprint 🌍💻 w/ Atos and National Grid
🎙️ Reality Bytes #60: Productivity vs. Efficiency 🚀
Code Breaker: A Rare Conversation with Legendary Tech Historian Charles Pe…
🎙️ Reality Bytes #59: First Episode of 2025 with Sam Gantner! 🎉
Reality Bytes #58: "Exhale" (2024 in review)
OFFICIAL DEX SHOW END OF YEAR SPECIAL 2024 W/ GEOFF WRIGHT
Reality Bytes #57: DEX and Cybersecurity: Proactively Building Trust
The Future Workplace: Where DEX and Real Estate Collide (w/ Phil Kirschner)
Reality Bytes #56: Mission Critical: How DEX Enhances Federal Government IT
Bumper episode II: DEX Show LIVE IN LONDON'S OLD EAST END
Bumper episode: DEX Show LIVE IN BOSTON
Reality Bytes #55: The Death (and Rebirth) of the Service Desk
Breaking Gen Z Myths: What the Digital Generation Really Wants at Work (w/…
Reality Bytes #54: EXPERIENCE 24 SPECIAL EPISODE (w/ Megan Brake)
From Copilot to Smart Offices: AI, IoT & the Future of Work (w/ NTT DATA G…
Reality Bytes #53: DEX-lag (Experience Down Under)
"The more human we need to be": AI, Service Desks, and Frontline Innovatio…
Reality Bytes #52: Celebrating Gartner's DEX Magic Quadrant (w/ Andrew Rob…
Workplace AI 101: A User’s Guide w/ Charlene Li
Unlocking the Power of Copilot+ PCs: AI, Hardware, and Digital Adoption
The Future of IT Leadership: From Distributed Teams to AI (w/ Kelly Monaha…
Moneyball for IT: Mastering SaaS Apps (w/ Dave Wagner)
Preparing for Change: from DC to CrowdStrike (w/ Greg Satell)
EMERGENCY POD: Observability, Preventative IT & the CrowdStrike Incident
Navigating the Future of HR: AI, Adoption, and Empathy (w/ Jason Averbook)
Reality Bytes #48: Introducing Adopt: When DAP meets DEX (w/ Katharine Dah…
From Coding to Creativity: The Changing Landscape of Tech Jobs (w/ Alexand…
Reality Bytes #47: Eliza to Neural Networks: The AI Workplace Journey
Progressive House Meets Proactive IT (w/ Marc Carone)
Reality Bytes #46: AI, Magic, and Nexthink (w/ Mohamed Kafsi)
The Evolution of Employee Experience in the Age of AI (w/ Bill Schaninger)
Reality Bytes #45: The Investment Paradox (Spending to Save in IT)
Navigating AI Models: Neural Networks and Digital Experience (w/ Pedro Bad…
Reality Bytes #44: The First Ever DEX Employee (w/ Gregoire Jaunin)
ANNIVERSARY SPECIAL: The First Investor in DEX (w/ Alain Nicod)
Reality Bytes #43: What Makes a Great Workplace?
EARTH DAY SPECIAL: Sustainability in the Digital Age (w/ Raphael Anthamatt…
Reality Bytes #42: Career special! From IT Ops to Software w/ Sergio Mylius
Rethinking Leadership in the Digital Workplace (w/ Patti Blackstaffe)
Reality Bytes #41: From digital adoption to digital dexterity
The future EUC rock star: AI, automation and digital adoption (feat. Andre…
Reality Bytes #40: Technology, Change and DEX Success (w/ Tracy Downer)
Follow the Yellow Brick Road: Humanizing IT's Journey w/ Katrina Macdermid…
Reality Bytes #39: Shared Airspace (Exploring Industry Cloud Platforms)

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